Reception need to constantly review this list to make changes and communicate these changes to other departments.

The departure list provides the front office with a listing of all guests expected to depart on the day.

Preparing a guest account is an important part of the guest stay/guest cycle.

Timing and accuracy are the two most important points in relation to the guest account.

The guest account should be ready for the guest when they are ready to pay and depart.

The Front Office is where you process guest arrivals and departures.

The guest who wishes an Express Checkout may need to request this service and when they do they receive an Express Check-Out form from Reception and are asked to complete all relevant details.

Group check-outs are potentially problematic for Reception as it can mean loads of guests and their entire luggage clogging up the front office area.

It is simply another name for the bill.

Every guest has at least one folio and quite often more, depending on how the guest wishes the charges to be distributed.

Where guests depart at a premature date, this means that a room becomes available for resale earlier than expected.

Front office often regard as the ______________ of a hotel.

__________________ is a section of Front of the house.

One of the front office functions includes

When a guest stay in the hotel they usually expect _________________.

factors that can influence a guest to stay in a hotel may include __________________.

A room ready to be occupied refers to a _______________ room.

A guaranteed reservation...

The main responsibilities of the front desk agents are ____.