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Worksheetsgrade 10 quality quiz
Total questions: 15
Worksheet time: 10mins
is a process where all the company’s employees make sure that all products are of a high standard.
zero defects
total quality management
quality control
quality assurance
________________ occur when goods or services have no faults and are perfect every time.
quality insurance
quality assurance
quality control
zero defects
________________________ are co-workers in a business who depend on each other’s work.
zero defects
total quality control
internal customers
external customers
A _________________ is a certification that shows that a good or service meets standards.
quality mark
quality control
quality assurance
quality street
Total Quality Management
All employees are responsible
true
false
Quality Marks don't follow National and international rules and standards.
true
false
Online customer reviews can affect the reputation of the business.
true
false
Briefly explain why a business needs to improve its products.
The Emirates Quality Mark shows that a product meets the relevant UAE National Standards.
Total Quality Management
Quality mark
Online customer review
Every employee in the business is responsible for quality.
Total Quality Management
Quality mark
Online customer review
A way to gain a good reputation in the services sector, where quality marks might not be available.
Total Quality Management
Quality mark
Online customer review
The goal is to achieve zero defects.
Total Quality Management
Quality mark
Online customer review
Customers write about their experiences on Google Reviews, Amazon, and TripAdvisor.
Total Quality Management
Quality mark
Online customer review
ISO (International Organisation for Standardisation) is used to show that international standards are met.
Total Quality Management
Quality mark
Online customer review
JCI (Joint Commission International) gives customers assurance for hospitals and clinics in more than 100 countries.
Total quality management
Quality mark
Online customer review
