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TMPE4 FINAL EXAMINATION

Total questions: 51

Worksheet time: 45mins

Name
Class
Date
1.

RESERVATION IS THE PART OF FRONT OFFICE DEPARTEMEN THAT HANDLING GUEST NEED ROOM ON THE FUTURE PERIOD. RESERVATION ATTENDANT IS .......

a)

RECEPTIONIST

b)

RESERVATIONIST

c)

BELLBOY

d)

MANAGER

2.

THE FORM TO COLLECT GUEST INFORMATION OF RESERVATION .....

a)

RESERVATION FORM

b)

RESERVATION SLIP

c)

RESERVATION DIARY

d)

DENCITY CHART

3.

IF THE GUEST RESERVE ROOM ON 5TH MAY 2020 FOR A WEEK, WHAT THE DATE GUEST CHECKING OUT ?

a)

10TH MAY 2020

b)

11TH MAY 2020

c)

12TH MAY 2020

d)

13TH MAY 2020

4.

What are you doing when you inquire of a hotel room?

a)

Reserving a room

b)

Requesting Information on a room

5.

Written modes of reservation request are

a)

Letter

b)

In person

c)

Fax

d)

Email

6.

What are you requesting when you identify the caller's needs

a)

arrival date

b)

gender

c)

departure date

d)

email address

7.

An example of verbal mode is

a)

Email

b)

In-person

c)

Letter

8.

What are the payment methods that can be used to guarantee a reservation

a)

Cash

b)

Credit Card

c)

Advance Deposit

d)

Voucher

9.

Reservation is a promise to hold a hotel room for a guest for a certain date or sets of dates

a)

True

b)

False

10.

Guaranteed and Non-Guaranteed are two types of reservations.

a)

True

b)

False

11.
_________ is defined as the systematic process of making a home clean and neat.
a)
Home Economics
b)
Home living
c)
Housekeeping
d)
Housemaster
12.
This is the type of housekeeping and maintenance performed inside a house.
a)
Domestic housekeeping
b)
Commercial housekeeping
13.
House or lodging is provided with safety facilities.
a)
Safety
b)
Maintenance
c)
Sanitation
14.
Cleanliness and orderliness are the same.
a)
True
b)
False
15.
Involves creating a system for storing and finding things.
a)
Cleaning
b)
Organizing
16.

Refers to the upkeep and maintenance of cleanliness and orderliness in a house or a lodging establishment such as inn, hotel, apartel, condominium, resort, dormitory or a hospital.

a)

Front Office

b)

Housekeeping

c)

Font Office

d)

Housekepping

17.

Supports the Executive Housekeeper in all duties of the housekeeping operation and cleanliness levels in all areas of the hotel.

a)

ROOM BOY, CHAMBERMAID OR ROOM ATTENDANT

b)

ASSISTANT EXECUTIVE HOUSEKEEPER

c)

HEAD HOUSEMAN OR PUBLIC AREA SUPERVISOR

d)

HOUSEKEEPING MANAGER

18.

Prepare billing of mini-bar consumption giving priority to rooms occupy by guests who are about to check out within the day.

a)

RUNNER/ ATTENDANT

b)

ROOM ATTENDANT

c)

HOUSEMAN

d)

MINI-BAR RUNNER/ ATTENDANT

19.

RESPONSIBILITIES OF THE HOUSEKEEPING DEPARTMENT

a)

Submiting Night Sales Report, Serving as a communications centers, and Recording of Registered Guests

b)

Guestrooms Maintenance, Providing Linen/Laundry Service, and Maintanance of Public Areas

c)

Providing Linen/Laundry Service, Guestrooms Maintenance, and Maintenance of Public Areas

d)

Attending rooms for expected arrivals, Handling and Distributing room keys, and Receiving mails, parcels and messages.

20.

Responsible for staff training, inter-department communications and staff scheduling.

a)

ROOMS KEEPING/ ROOMS MAINTENANCE SUPERVISOR

b)

HOUSEMAN

c)

HEAD HOUSEMAN OR PUBLIC AREA SUPERVISOR

d)

EXECUTIVE HOUSEEKEPER OF HOUSEKEEPING MANAGER

21.
a)

Caddy

b)

Gueridon Trolley

c)

Housekeeping Trolley

d)

Janitor's Cart

22.

a)

Housekeeping trolley

b)

Housekeeping Kit

c)

janitor's box

d)

Hand caddy

23.

Which of the following is NOT electric cleaning equipment?

a)

scrubber

b)

box sweeper

c)

vacuum cleaner

d)

polishing machine

24.

Overload your trolley with a lot of cleaning tools and equipment for your convenience.

a)

✔

b)

✘

25.

Where should the trolley be placed so people would know that you are working?

a)

near the fire exit

b)

corridor

c)

inside the working station

d)

outside the room you are cleaning

26.

Housekeeping tools, materials, and equipment are classified into three:

a)

self-automated machines

b)

cleaning supplies and materials

c)

electric cleaning equipment

d)

manual cleaning equipment

27.
a)

DUSTPAN

b)

DUSTER

c)

BROOM

28.

what is BEST to be used?

a)
b)
c)
d)
e)
29.

What does the woman do?

a)

Vacuum the rug

b)

Mop the rug

c)

Sweep the rug

d)

Dust the rug

30.

To clean the floors with or without soap and water is ...

a)

Wet and Dry Rinse

b)

Wet and Dry

c)

Wet and Dry Mop

d)

Polish

31.

The procedure for entering the guest room is to _____________.

a)

enter

b)

knocking again

c)

knock on the door and announce housekeeping

d)

announce housekeeping for 10 times

32.

The room where current linen is stored for issue and receipt is ____________.

a)

Linen room

b)

Uniform room

c)

Rest room

d)

Linen uniform room

33.

Which one of the pairing below is true?

a)

Public areas – Maintenance

b)

Banquet – Front office

c)

Guestroom – Housekeeping

d)

Laundry and Linen – Food and Beverage

34.

When cleaning the restroom, we should not ____________.

a)

make sure all chrome fixtures being wiped clean and polishes

b)

basin and counter top need to be sanitized with germicidal sanitizer

c)

throw all the rubbish into the toilet bowl

d)

fitted with automatic air freshener

35.
Surroundings are soothing in the eyes.
a)
Eye appeal
b)
Comfort
c)
Orderliness
36.
Area is protected from pest infestation and regularly fumigated.
a)
Orderliness
b)
Comfort
c)
Sanitation
37.

The three major functions of the housekeeping department are to keep the hotel ____.

a)

clean, sanitary, and attractive

b)

free of mold, mildew, and dust

c)

secure, clean, and occupied

d)

occupied, modern, and successfully marketed

38.

it's either organic or inorganic that emit an unpleasant odor.

a)

ORGANIC

b)

INORGANIC

c)

OSMOLOGICAL

d)

BACTERIAL

e)

ENTOMOLOGICAL

39.

insects or pests carries disease or infections.

a)

ORGANIC

b)

INORGANIC

c)

OSMOLOGICAL

d)

BACTERIAL

e)

ENTOMOLOGICAL

40.

free from harmful chemicals on surfaces and in the surrounding air.

a)

PHYSICALLY CLEAN

b)

CHEMICALLY CLEAN

c)

ENTOMOLOGICALLY CLEAN

d)

OSMOLOGICALLY CLEAN

41.

free from any organic and inorganic soil

a)

PHYSICALLY CLEAN

b)

CHEMICALLY CLEAN

c)

ENTOMOLOGICALLY CLEAN

d)

OSMOLOGICALLY CLEAN

42.

Reasons for knocking guestroom before entering:

a)

to protect privacy of the guest

b)

to prevent embarrassment of employee

c)

to secure the room

d)

to check if the room is lock

43.

DEALING WITH DND ROOMS:

WHAT IS WRONG IN THE STATEMENT?

a)

procedure should be set up for dealing with rooms with DND signs is after 15:30

b)

Room attendant will inform the supervisor, then supervisor will check the room status with front desk

by phone or in person

44.

Housekeepers maintains a

a)

great place to play, have fun and hang out with friends

b)

clean, sanitary, comfortable and tidy environment

45.

A housekeeper should have

a)

good customer service

b)

poor customer service

c)

no customer service

d)

no idea what they are doing

46.

A housekeeper

a)

should know how to sing

b)

should be cool

c)

should be honest

d)

should be able to run fast

47.

A housekeeper is a

a)

tall person

b)

sneaky person

c)

funny person

d)

honest person

48.

A housekeeper should arrive to work

a)

50 - 60 minutes early

b)

5 - 10 minutes late

c)

10 - 15 minutes early

d)

whenever the feel like showing up

49.

A housekeeper must

a)

dust in high places

b)

swim laps

c)

bake cookies for customers

d)

read a book

50.

A housekeeper is responsible for

a)

making phone calls

b)

making friends

c)

making beds

d)

making candy apples

51.
Scope of housekeeping work will depend on where the housekeeping activity is performed.
a)
True
b)
False

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