WorksheetsHuman Relations & Sustainable Relationship (ASD1193)
Total questions: 25
Worksheet time: 14mins
What are the three examples that represent the principle types of communication?
Verbal, Non Verbal and Written
discussion, facial expression and emails
phone calls, hand gestures and spatial
eye contact, smiling and hand gestures
These are the DISADVANTAGES of Written Communication EXCEPT;
Senders will not receive immediate feedback
It takes a considerable amount of time to produce
It can be edited and reviewed before it is sent out.
It is not flexible - very rigid
The following are the ADVANTAGES of oral communication, EXCEPT
direct, simple and least expensive
allow spontaneous feedback
easily forgotten
misunderstanding can be cleared immediately
The functions of Non Verbal (NV) communications are;
reinforce of what is being said
conveys emotional state
for legal proof
provides feedback
Outer appearance is crucial in decision making because it is the first filter.
TRUE
FALSE
Haptics is a form of communication through touch and Proxemics is personal space. Both are a significant factor in nonverbal communication.
TRUE
FALSE
This type of communication is seen by averting gaze and always apologizing inappropriately in a soft and unsteady voice. This is know as ____________
aggressive communication
passive aggressive communication
passive communication
assertive communication
This type of communicator usually try to dominate others in communication, seldom take others opinion into account. They act impulsively and do not listen well, this communicator is known as _________-
assertive
aggressive
passive
passive aggressive
___________ communicator has fewer conflicts in their dealings with others. They always maintain high self esteem and able to express their feeling, wishes, needs and desires appropriately.
assertive
aggressive
passive
passive aggressive
This type of communicator can be difficult to recognize. They express their negative feelings in an indirect manner. They are known as _______________ communicator.
assertive
passive
aggressive
passive aggressive
It is highly advisable to answer the call after _________ rings.
one
two
three
when you have the time
It is advisable to use abbreviations when texting due to time limit.
TRUE
FALSE
When using emails, use capital letters, red font and underline words to emphasize the importance of your message.
TRUE
FALSE
When communicating with other people, your main goal is to get them to agree with your message.
TRUE
FALSE
Which is the most suitable remarks used to represent a passive aggressive communication?
Please keep your opinion to yourself. I know what I am doing.
Go ahead. Its not that my idea means anything to anybody before.
What do you think is the best way of doing this? We shall discuss each consequences together.
I will follow whatever you think is the best.
A manager regularly communicates with employees in a thoughtful and positive manner. Which outcome is MOST likely to result from this approach?
Employees become more dependent on the manager
Employees are more likely to reciprocate positively at work
Employees avoid participating in organizational activities
Employees require closer supervision
Two colleagues regularly share knowledge, skills and experiences with one another. What is the MOST likely benefit of this behavior?
Increased competition between colleagues
Enrichment of knowledge, skills and experienc3
Reduced responsibility among employees
Greater dependence on supervisor
A colleague tells you about personal problem and asks you not to share it with others. Which action BEST demonstrates a healthy professional relationship?
Share the information with another colleague for advice
Discuss the problem with your supervisor immediately
Respect the colleague's confidentiality and provide empathetic support
Avoid the colleague until the problem is resolved
Why is maintaining a good relationship with subordinates important to an organization?
It allows managers to control employees more easily
It reduces the need for employees to communicate with managers
It can increase employees' commitment and enhance the organization's reputation
It ensures that all decisions are made by the manager
A manager makes all decisions independently without seeking input from employees. Which leadership style does this situation BEST represent?
Democratic
Laissez-faire
Autocratic
Participative
A department allows employees to participate in decision making and decisions are generally reached through agreement among the majority. Which leadership style is being demonstrated?
Autocratic
Democratic
Laissez-faire
Directive
A highly experienced and creative team is given considerable freedom to manage its own work with minimal interference form the leader. Which leadership style would BEST describe this situation?
Autocratic
Democratic
Laissez-faire
Bureaucratic
A customer complains about a service problem. Instead of arguing with the customer, the employee listens carefully, seeks feedback and tries to understand the customer's needs. What principle is the employee demonstrating?
Avoiding customer interaction
Building a sustainable customer relationship
Transferring responsibility to the customer
Maintaining strict organizational control
Which situation BEST demonstrates an employee's positive relationship with superior?
Waiting for the superior to identify every problem
Keeping problems hidden to avoid cricism
Taking initiative, keeping the superior informed and offering possible solutions
Agreeing with every decision without question
A supervisor wants to build a stronger relationship with employees. Which action would BEST support this goal?
Communicating with employees only when problems occur
Giving instructions without allowing employees to respond
Communicating regularly, thoughtfully and positively with employees
Allowing employees to work without any communication or guidance
