WorksheetsDI Dealer Notes
Total questions: 10
Worksheet time: 6mins
How do you look at the Service notes listed by the dealership here?
Click the + to expand to see more notes
There's no notes to expand. It just says Service Customers
Click on the words, "Service Customers" to expand
All of the above
Which shortcut(s) would best fit the dealership note listed here?
"I work off-site on behalf of the dealership to assist their customers when they are not available. I would like to send over your phone number and email address so that they can reach out to you as soon as possible!"
"I work off-site to assist on behalf of the dealership when they are not available. I will forward over your information so a team member at the dealership can follow back up with you. Is there anything else that I can help you with today?"
"I will forward over your information so a team member at the dealership can follow back up with you. Is there anything else that I can help you with today?"
All of the above!
Which CRM do you select if the customer says they have problems with their remote start apps?
Technology
Service
Sales
Parts
If the customer needs an alignment on their vehicle, which CRM do you send that to?
Parts
Service
Sales
Technology
What is the appropriate response to someone who asked if a vehicle is available?
"Yes. That vehicle is available. When would you like to schedule your appointment with one of our internet Sales Managers?"
"I do see the vehicle listed, however I will have our Sales Specialist confirm that it is still on the lot. What is the best phone number and email address for you?"
I cannot confirm if the vehicle is still available since I am not at the dealership. A sales specialist will have to confirm.
All of the above!
Customer: "I would like an oil change for Sunday. Can you please schedule?" Which note do you have to follow?
Shuttle Service
Service-Closed Sundays
Service- Technical Questions Handling
No Complimentary Service Loaners- Schomp Honda
What is the Schomp One Price?
There's hidden fees
You may haggle the price with the dealership
We are no-haggle pricing, do not change dealer handling fees. When you get a price from us, it is our best price up front. No negotiation, market based pricing strategy that is aggressive and fair.
All of the above
True or False
Sometimes the dealership notes tell us to go against our own processes and we must do it.
True
False
True or False:
You send the lead to the CRM where the vehicle is located.
True
False
True or False
You auto-fail a chat if you do not follow the dealership notes.
True
False
