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Total questions: 130
Worksheet time: 2hrs 34mins
Approximately what percentage of the world’s gross product is spent on projects?
10 percent
25 percent
50 percent
75 percent
Which of the following is not a potential advantage of using good project management?
Shorter development times
Higher worker morale
Lower cost of capital
Higher profit margins
A __________ is a temporary endeavor undertaken to create a unique product, service, or result
program
process
project
portfolio
Which of the following is not an attribute of a project?
projects are unique
projects are developed using progressive elaboration
projects have a primary customer or sponsor
projects involve little uncertainty
Which of the following is not part of the triple constraint of project management?
meeting scope goals
meeting time goals
meeting communications goals
meeting cost goals
______is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements.
Project management
Program management
Project portfolio management
Requirements management
Project portfolio management addresses_______ goals of an organization, while project management addresses________ goals.
strategic, tactical
tactical, strategic
internal, external
external, internal
Several application development projects done for the same functional group might best be managed as part of a ._______
portfolio
program
investment
collaborative
Which of the following is not true?
Most American companies have a project management office.
You can earn an advanced degree in project management from hundreds of colleges and universities.
Employers are looking for project management skills in new graduates.
IT hiring managers reported that project management certification did not affect starting pay.
What is the name of one of the popular certifications provided by the Project Management Institute?
Certified Project Manager (CPM)
Project Management Professional (PMP)
Project Management Expert (PME)
Project Management Mentor (PMM)
Which of the following is not part of the three-sphere model for systems management?
business
information
technology
organization
Which of the four frames of organizations addresses how meetings are run, employee dress codes, and expected work hours?
structural
human resources
political
symbolic
Personnel in a_______ organizational structure often report to two or more bosses.
functional
project
matrix
hybrid
Project work is most successful in an organizational culture where all of the following characteristics are important except _______
member identity
group emphasis
risk tolerance
control
A _________is a product or service, such as a technical report, a training session, or hardware, produced or provided as part of a project.
deliverable
product
work package
tangible goal
Which of the following statements is false?
An analysis project life cycle is a collection of project phases.
A product life cycle is the same as a project life cycle.
The waterfall approach is an example of a predictive life cycle model.
Agile is an example of an adaptive life cycle model.
Which of the following terms describes a framework of the phases involved in developing information systems?
systems development life cycle
rapid application development
predictive life cycle
extreme programming
The nature of IT projects is different from projects in many other industries because they are very__________ .
expensive
technical
diverse
challenging
What term describes an organization’s acquisition of goods and services from an outside source in another country?
globalization
offshoring
exporting
global sourcing
_____is the leading agile development method.
Extreme programming
Sprint
Six sigma
Scrum
A ______ is a series of actions directed toward a particular result.
goal
process
plan
project
______ processes include coordinating people and other resources to carry out project plans and create the products, services, or results of the project or phase.
Initiating
Planning
Executing
Monitoring and controlling
Closing
Which process group normally requires the most resources and time?
Initiating
Planning
Executing
Monitoring and controlling
Closing
What methodology was developed in the United Kingdom, defines 45 separate subprocesses, and organizes them into eight process groups?
Six Sigma
RUP
PMBOK® Guide
PRINCE2
Which of the following outputs is often completed before initiating a project?
stakeholder register
business case
project charter
kick-off meeting
A work breakdown structure, project schedule, and cost estimates are outputs of the ______ process.
initiating
planning
executing
monitoring and controlling
closing
Initiating involves developing a project charter, which is part of the project ______ management knowledge area.
integration
scope
communications
risk
______ involves measuring progress toward project objectives and taking corrective actions
Initiating
Planning
Executing
Monitoring and controlling
Closing
Many people use ______ to have a standard format for preparing various project management documents.
methodologies
templates
project management software
standards
Which of the following is not a typical reason that project teams would use a predictive approach versus an agile approach to managing a project?
The project has unclear up-front requirements.
The project team is inexperienced and dispersed.
Large risks are involved.
The completion date is fairly rigid.
Which of the following processes is not part of project integration management?
developing the project business case
developing the project charter
developing the project management plan
closing the project or phase
What is the last step in the four-stage planning process for selecting IT projects?
IT strategy planning
business area analysis
mind mapping
resource allocation
Which of the following is not a best practice for new product development projects?
aligning projects and resources with business strategy
selecting projects that will take less than two years to provide payback
focusing on customer needs in identifying projects
assigning project managers to lead projects
A new government law requires an organization to report data in a new way. Which of the following categories would include a new information system project to provide this data?
problem
opportunity
directive
regulation
If estimates for total discounted benefits for a project are $120,000 and total discounted costs are $100,000, what is the estimated return on investment (ROI)?
$20,000
$120,000
20 percent
120 percent
A _________is a document that formally recognizes the existence of a project and provides direction on the project’s objectives and management.
project charter
contract
business case
project management plan
Which of the following items is not normally included in a project charter?
the name of the project manager
budget information
stakeholder signatures
a Gantt chart
_____ ensures that the descriptions of the project’s products are correct and complete.
Configuration management
Integrated change control
Integration management
A change control board
Which of the following is not a suggestion for performing integrated change control?
use good configuration management
minimize change
establish a formal change control system
view project management as a process of constant communication and negotiation
What tool and technique is used for all processes of project integration management?
project management software
templates
expert judgment
all of the above
______ refer(s) to all the work involved in creating the products of the project and the processes used to create them.
Deliverables
Milestones
Scope
Product development
Which tool or technique for collecting requirements is often the most expensive and time consuming?
interviews
focus groups
surveys
observation
A ______ is a deliverable-oriented grouping of the work involved in a project that defines its total scope.
scope statement
WBS
WBS dictionary
work package
What approach to developing a WBS involves writing down or drawing ideas in a nonlinear format?
top-down
bottom-up
analogy
mind mapping
Assume that you have a project with major categories called planning, analysis, design, and testing. What level of the WBS would these items fall under?
0
1
2
3
Which of the following is not a best practice that can help in avoiding scope problems on IT projects?
Keep the scope realistic.
Use off-the-shelf hardware and software whenever possible.
Follow good project management processes.
Don’t involve too many users in scope management.
Why did McDonald’s terminate a large project after spending $170 million on it?
The company found a better technology
The company decided to outsource the work
The scope was too much to handle
The government requirement that prompted the project was repealed.
Scope ______ is often achieved by a customer inspection and then sign-off on key deliverables.
acceptance
validation
completion
close-out
Which of the following is not a suggestion for improving user input?
Develop a good project selection process for IT projects.
Have users on the project team.
Co-locate users with developers.
Only have meetings as needed, not on a regular basis.
Project management software helps you develop a ______, which serves as a basis for creating Gantt charts, assigning resources, and allocating costs.
project plan
schedule
WBS
deliverable
Which of the following processes involves determining the policies, procedures, and documentation that will be used for planning, executing, and controlling the project schedule?
planning schedule management
defining activities
estimating activity resources
activity sequencing
Predecessors, successors, logical relationships, leads and lags, resource requirements, constraints, imposed dates, and assumptions are all examples of _______
items in an activity list
items on a Gantt chart
milestone attributes
activity attributes
As the project manager for a software development project, you are helping to develop the project schedule. You decide that writing code for a system should not start until users sign off on the analysis work. What type of dependency is this?
technical
mandatory
discretionary
externa
You cannot start editing a technical report until someone else completes the first draft. What type of dependency does this represent?
finish-to-start
start-to-start
finish-to-finish
start-to-finish
Which of the following statements is false?
A resource breakdown structure is a hierarchical structure that identifies the project’s resources by category and type.
Duration and effort are synonymous terms.
A three-point estimate includes an optimistic, most likely, and pessimistic estimate.
A Gantt chart is a common tool for displaying project schedule information.
What symbol on a Gantt chart represents a slipped milestone?
a black arrow
a white arrow
a black diamond
a white diamond
What type of diagram shows planned and actual project schedule information?
a network diagram
a Gantt chart
a Tracking Gantt chart
a milestone chart
________is a network diagramming technique used to predict total project duration.
PERT
A Gantt chart
Critical path method
Crashing
Which of the following statements is false?
Growing grass was on the critical path for a large theme park project.
The critical path is the series of activities that determine the earliest time by which a project can be completed.
A forward pass through a project network diagram determines the early start and early finish dates for each activity.
Fast tracking is a technique for making cost and schedule trade-offs to obtain the greatest amount of schedule compression for the least incremental cost.
______is a method of scheduling that considers limited resources when creating a project schedule and includes buffers to protect the project completion date.
Parkinson’s Law
Murphy’s Law
Critical path analysis
Critical chain scheduling
Accountants usually define _________________ as a resource sacrificed or foregone to achieve a specific objective or something given up in exchange.
money
liability
trade
cost
What is the main goal of project cost management?
to complete a project for as little cost as possible
to complete a project within an approved budget
to provide truthful and accurate cost information on projects
to ensure that an organization’s money is used wisely
Which of the following is not an output of the project cost management process called estimating costs, according to the PMBOK® Guide?
activity cost estimates
a cost baseline
basis of estimates
project documents updates
If a company loses $5 for every $100 in revenue for a certain product, what is the profit margin for that product?
-5 percent
5 percent
- $5
$5
_________________ reserves allow for future situations that are unpredictable
Contingency
Financial
Management
Baseline
You are preparing a cost estimate for a building based on its location, purpose, number of square feet, and other characteristics. What cost-estimating technique are you using?
parametric
analogous
bottom-up
top-down
_________________ involves allocating the project cost estimate to individual material resources or work items over time.
Reserve analysis
Life cycle costing
Project cost budgeting
Earned value analysis
_________________ is a project performance measurement technique that integrates scope, time, and cost data.
Reserve analysis
Life cycle costing
Project cost budgeting
Earned value management
if the actual cost for a WBS item is $1,500 and its earned value is $2,000, what is its cost variance, and is it under or over budget?
The cost variance is -$500, which is over budget.
The cost variance is -$500, which is under budget.
The cost variance is $500, which is over budget
The cost variance is $500, which is under budget.
If a project is halfway completed, its schedule performance index is 110 percent, and its cost performance index is 95 percent, how is it progressing?
It is ahead of schedule and under budget.
It is ahead of schedule and over budget.
It is behind schedule and under budget.
It is behind schedule and over budget.
______is the degree to which a set of inherent characteristics fulfills requirements
Quality
Conformance to requirements
Fitness for use
Reliability
What is the purpose of project quality management?
to produce the highest-quality products and services possible
to ensure that appropriate quality standards are met
to ensure that the project will satisfy the needs for which it was undertaken
all of the above
________generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.
Quality audits
Design of experiments
Six Sigma
Benchmarking
What does the term kaizen mean?
minimize waste
maximize value
do it right the first time
improvement
What tool can you use to determine whether a process is in control or out of control?
a cause-and-effect diagram
a control chart
a run chart
a control panel diagram
Six Sigma’s target for perfection is the achievement of no more than ________ defects, errors, or mistakes per million opportunities.
6
9
3.4
1
The seven run rule states that if seven data points in a row on a control chart are all below the mean, above the mean, or all increasing or decreasing, then the process needs to be examined for __________ problems.
random
nonrandom
Six Sigma
quality
What is the preferred order for performing testing on IT projects?
unit testing, integration testing, system testing, user acceptance testing
unit testing, system testing, integration testing, user acceptance testing
unit testing, system testing, user acceptance testing, integration testing
unit testing, integration testing, user acceptance testing, system testing
_______is known for his work on quality control in Japan, and he developed the 14 Points for Management in his text Out of the Crisis.
Juran
Deming
Crosby
Ishikawa
PMI’s OPM3 is an example of a _____ model or framework for helping organizations improve their processes and systems.
benchmarking
Six Sigma
maturity
quality
Which of the following is not part of project human resource management?
resource estimating
acquiring the project team
developing the project team
managing the project team
________ causes people to participate in an activity for their own enjoyment.
Intrinsic motivation
Extrinsic motivation
Self motivation
Social motivation
At the bottom of Maslow’s pyramid or hierarchy of needs are ______ needs
self-actualization
esteem
safety
physiological
According to McClelland’s acquired-needs theory, people who desire harmonious relations with other people and need to feel accepted have a high_______ need.
social
achievement
affiliation
extrinsic
____________power is based on a person’s individual charisma.
Affiliation
Referent
Personality
Legitimate
A _____ maps the work of a project, as described in the WBS, to the people responsible for performing the work.
project organizational chart
work definition and assignment process
resource histogram
responsibility assignment matrix
A staffing management plan often includes a resource ______ , which is a column chart that shows the number of resources assigned to the project over time.
chart
graph
histogram
timeline
What technique can you use to resolve resource conflicts by delaying tasks?
resource loading
resource leveling
critical path analysis
overallocation
What are the five stages in Tuckman’s model of team development, in chronological order?
forming, storming, norming, performing, and adjourning
storming, forming, norming, performing, and adjourning
norming, forming, storming, performing, and adjourning
forming, storming, performing, norming, and adjourning
Which of the following is not a tool or technique for managing project teams?
observation and conversation
project performance appraisals
conflict management
Social Styles Profile
What do many experts agree is the greatest threat to the success of any project?
lack of proper funding
a failure to communicate
poor listening skills
inadequate staffing
In face-to-face interactions, how is most information conveyed?
by the tone of voice
by the words spoken
by body language
by the location
Which of the following is not a process in project communications management?
planning communications management
controlling communications
managing communications
managing stakeholders
What strategy can a project manager use to deliver bad news?
Tell a joke first
Tell senior management as soon as possible so they can develop alternatives and recommendations.
Ask the project champion to deliver the news
Ask the project champion to deliver the news
If you add three more people to a project team of five, how many more communication channels will you add?
2
12
15
18
A(n) ________________ report describes where a project stands at a specific point in time.
status
performance
forecast
earned value
What term describes information that is sent to recipients at their request via Web sites, bulletin boards, e-learning, knowledge repositories like blogs, and other means?
push communications
pull communications
interactive communications
customer communications
Which of the following is not a recommendation for improving project communications?
You cannot overcommunicate
Project managers and their teams should take time to develop their communications skills.
Do not use facilitators or experts outside of the project team to communicate important information.
Use templates to help prepare project documents.
Which of the following is not a guideline to help improve time spent at meetings?
Determine if a meeting can be avoided.
Invite extra people who support your project to make the meeting run more smoothly.
Define the purpose and intended outcome of the meeting
Build relationships.
A ________________ report is a reflective statement that documents important information learned from working on the project.
final project
lessons-learned
project archive
progress
_____________ is an uncertainty that can have a negative or positive effect on meeting project objectives.
Risk utility
Risk tolerance
Risk management
Risk
A person who is risk-_____________ receives greater satisfaction when more payoff is at stake and is willing to pay a penalty to take risks.
averse
seeking
neutral
aware
Which risk management process involves prioritizing risks based on their probability and impact of occurrence?
planning risk management
identifying risks
performing qualitative risk analysis
performing quantitative risk analysis
Your project involves using a new release of a common software application, but if that release is not available, your team has _____________ plans to use the current release.
contingency
fallback
reserve
mitigation
Which risk identification tool involves deriving a consensus among a panel of experts by using anonymous input regarding future events?
risk breakdown structure
brainstorming
interviewing
Delphi technique
A risk _____________ is a document that contains results of various risk management processes, and is often displayed in a table or spreadsheet format.
management plan
register
breakdown structure
probability/impact matrix
_____________ are indicators or symptoms of actual risk events, such as a cost overrun on early activities being a symptom of poor cost estimates.
Probabilities
Impacts
Watch list items
Triggers
Suppose there is a 30 percent chance that you will lose $10,000 and a 70 percent chance that you will earn $100,000 on a particular project. What is the project’s estimated monetary value?
-$30,000
$70,000
$67,000
-$67,000
_____________ is a quantitative risk analysis tool that uses a model of a system to analyze its expected behavior or performance.
Simulation
Sensitivity analysis
Monte Carlo analysis
EMV
Your project team has decided not to use an upcoming release of software because it might cause your schedule to slip. Which negative risk response strategy are you using?
avoidance
acceptance
transference
mitigation
What is the top reason for global outsourcing of IT services?
cost reduction
a shortage of qualified personnel
decreasing time to market
increasing revenues
Your organization hired a specialist in a certain field to provide training for a short period of time. Which reason for outsourcing would this example fall under?
reducing costs
allowing the client organization to focus on its core business
accessing skills and technologies
providing flexibility
In which project procurement management process is an RFP often written?
planning procurement management
conducting procurements
controlling procurements
selecting sellers
An item you need for a project has a daily lease cost of $200. If you decide to purchase the item, the investment cost is $6,000 and the daily cost is $100. After how many days will the lease cost be the same as the purchase cost?
30
40
50
60
Which type of contract has the least amount of risk for the buyer?
fixed-price
cost plus incentive fee (CPIF)
time and material
cost plus fixed fee (CPFF)
The is the point at which the contractor assumes total responsibility for each additional dollar of contract cost.
breakeven point
Share Ratio Point
Point of Reconciliation
Point of Total Assumption
If your college or university wanted to get information from potential sellers for providing a new sports stadium, what type of document would be required of the potential sellers?
RFP
RFQ
proposal
quote
Buyers often prepare a_________ list when selecting a seller to make the process more manageable.
preferred
short
qualified suppliers
BAFO
A proposal evaluation sheet is an example of a(n) _______
RFP
NPV analysis
earned value analysis
weighted scoring model
________is a term used to describe various procurement functions that are now done electronically.
E-procurement
eBay
E-commerce
EMV
Which knowledge area was first introduced in the PMBOK® Guide in 2012?
project engagement management
project consulting management
project stakeholder engagement
project stakeholder management
Suppliers and concerned citizens are examples of which type of stakeholders?
internal
external
supportive
unsupportive
What type of information about stakeholders is not included in a stakeholder register?
identification
classification
assessment
engagement level
What type of grid can categorize stakeholders based on their level of authority and concern?
a power/interest grid
an authority/concern grid
an authority/interest grid
a resistance/support grid
One of your project stakeholders has a high amount of authority and a high amount of interest. How should you manage that relationship?
keep informed
keep satisfied
manage closely
monitor
Which type of matrix can help clarify which knowledge areas are most important to stakeholders on a project?
a knowledge area matrix
a prioritization matrix
an expectations management matrix
a stakeholder management matrix
What tool can you use to document, monitor, and track items that need resolution on a project?
an issue log
a risk register
an issue register
a resolution log
When should you start controlling stakeholder engagement on a project?
in the early phases
in the middle phases
in the latter phases
none of the above; you cannot control stakeholder engagement
Which of the following statements is false about software that can assist in project stakeholder management?
Social media tools can assist in stakeholder management.
Some project management software includes features like giving high fives.
Texting is an example of a microblog that can keep stakeholders informed about project work.
A vodcast is a video podcast that can inform and engage stakeholders.
After a series of large project disasters, what country is requiring people to complete a new academic program in project management before leading a large government project?
Australia
U K
India
Japan
