It applies when the terms of reservation have been verified.

It is an arrangement that the hotel makes to hold a room for a guest until the guest arrives

It is the highest published rate a hotel can charge for a specific room

this is given when there is a guaranteed number of room nights within a specific time frame

A special rate given to corporate accounts as an “incentive” for their patronage.

Like some airlines, hotels may give incentive to early bookings by giving special rate

Apply to associations and group of professionals or industry practitioners who are offered professional courtesy of discount rates

This applies to hotel rooms that are designed for short time or half day conferences that needed sleeping facility

To attract more patronage during lean season, hotels and resorts make it a practice to offer off season rate.

Regular reservation is an agreement that a hotel makes to hold a room until cut-off date

Confirmed reservation applies when the terms of reservation have been verified

Guaranteed reservation is an arrangement that the hotel makes to hold a room for a guest until the guest arrives

Rack Rate is the highest published rate a hotel can charge for a specific room. This varies according to the room type

Corporate Rate is a special rate given to corporate accounts as an “incentive” for their patronage.

Volume Account Rate is given when there is a guaranteed number of a room night within a specific time frame

Government Accounts is given to government officials who stay in a hotel for official functions are usually given per Diem

Seasonal Rate is use to attract more patronage during lean season, hotels and resorts make it a practice to offer off-season rate

Weekend-Weekday Rate is an incentive was given by way of special weekend rates

Advance Purchase Rate is a rate where hotels may give incentive to early bookings by giving special rate for advance room payments

Half Day Rates applies to hotel rooms that are designed for short time or half day conferences that needed sleeping facility

Foreign Individual Tourist refers to a tourist who is travelling alone or not with any tour group.

Industry Rate applies to associations and group of professionals or industry practitioners who are offered professional courtesy of discount rates.

Food and beverage department has the responsibility in providing guest assistance like registration, checking-in and settling bills of the guests.

Front Office operates in a 12-hour basis

Package Rate is given where a hotel may come out with a package rate whereby the cost of the room, meals and other part of the package will appear to be much lower than paying for them separately.

Maintain a pleasing voice personality when talking over the telephone.

A telephone exchange employee should be considerate, interested attentive, accommodating

Use a slightly rising inflection when making a statement, it softens the tone making you sound gracious

Always READY a pad and pencil for noting down messages

When the phone rings, it should be answered within 5 rings, as much as possible

Communicate with a smile which is incorporated with 10x10 rule

Be cognizant(aware) of body language when in the front of the house.

Night Audit report is a compilation of series of reports and data of the night auditor.

Date Rollover is the term used that designates the end of a point of transaction in a hotel as daily basis. It may occur at midnight

Always make a checklist in order to complete the tasks as to skip some reports

Make endorsements as to what have you done on night auditing

Also, endorse all discrepancies and deficiency from the report so it will be reconciled (if not that shift) immediately

While talking with someone nearby and your phone rings, excuse yourself and answer the phone promptly

Avoid eating or drinking while on your station