WorksheetsPKT Jan 18
Total questions: 25
Worksheet time: 2hrs 5mins
What is the reason code you choose while merging a case?
(a)
What SOP will you use in the following case:
The Seller is able to see the A+ Content Manager link, click on it and access the A+ Content Manager. But when they attempt to add an ASIN to a content, the following error: The system doesn’t recognize this ASIN as part of your brand.
(a)
What SOP (exact name) will you use when a seller contacts you with the error 'You are using UPCs, EANs, ISBNs, ASINs, or JAN codes that do not
match the products you are trying to list. If you believe you have
reached this message in error, please contact Seller Support'.
(a)
What is the CTI to raise a ticket to with regards to GTIN exemption not working?
IT Dev/Item Authority/UPC Exemption
Seller Central/Tools/UPC Exemption
T4/Tools/UPC Exemption
Which tool do you use to check if the sellers credit card is verified?
PayStation Console>HOPS
PayStation Console>Jarvis console
PayStation Console>CC check tool
All sellers are eligible for selling in toys during the holiday season if they use Fulfillment by Amazon, however, if a seller is ineligible to fulfill their own orders and they meet the criteria we will refund the seller for __________ months of Pro Merchant Subscription fees.
1
2
3
4
If a seller has completed registration and only listed a few products but has not made any sales then we will refund him/her the PMS fees till a sale is made.
True
False
From which tool do we initiate a PMS refund?
(a)
which all of the following are criteria for Vine program to be available for a seller?
Professional seller
Brand registered seller
FBA seller
Brand representative seller
Entering the seller's ___________ is the first part of 2SV.
Mobile No
Authenticator barcode
Email ID
Name
Which Product ID can be used to list a product bundle on Amazon?
EAN
UPC
GTIN- 14
ISBN
In EDD the settlement period or date will reset to the date when the seller clicks on 'payment transfer
True
False
Can one marketplace act as a target marketplace for two source marketplaces?
True
False
What is the name of the blurb which directs the seller to change the source marketplace in BIL?
(a)
Does BIL work for cross region marketplaces (NA-> EU or EU-> NA), IN → EU or IN → NA)?
True
False
Which CTI should you cut a ticket if an eligible international seller is requesting for faster transit time ?
Provide answer in format (C/T/I)
(a)
A seller’s cancellation rate is 2.5%. Is he eligible for one day shipping ?
Yes
No
How many days does a buyer have to leave feedback for an order ?
30
45
90
65
Are all sellers eligible for account closure via the automated process
Yes
No
Is Venezuela an approved country to receive a Two- step verification PIN via a phone call ?
Yes
No
Mention the queue to which we transfer the case if it has been more than 24 hours since the seller submitted documents for account recovery.
(a)
Which SOP do you follow if Seller is requesting permissions for a Secondary User to initiate disbursements, set disbursement methods, or issue refunds?
(a)
If a seller has accidentally initiated a refund for an order, how many hours does he have to cancel it ?
1
2
3
4
A sellers MFN order has been returned by the buyer but the product is still in transit. What types of refund can the seller provide the buyer in this case?
20%
50%
25%
100%
Updating the bank account method will re-trigger verification a selling account
True
False
