LEX/3PL have their daily pick up plan. All sellers who tagged their orders to ready to ship before 12:00 MN will be included in their pick-up plan.

FM / First Mile refers to the movement of the item from the courier to the customer/buyer.

For the DBS fulfillment type, Lazada will be the one responsible for updating the order status in the Seller Center.

The case should be tagged resolved if the seller's concern is about no pick-up and they were able to tag the order RTS before 12 midnight.

Arrange in order how a seller can cancel an order in their mobile application.

1. Select the reason for cancellation (Seller failed to fulfill your order on time is the only cancellation reason that the seller has). You can also add comments under the description field.

2. From Orders, go to the Pending or Ready to Ship tab

3. Click the Confirm button to proceed with the cancelation. A pop-out message will appear once the order has been successfully canceled.

4. Open the order that you want to cancel and click the 'Cancel Order’ button

5. Click the Cancel Order button

How can we check if the seller’s concern is valid for the Pick-Up escalation process?

After checking if the seller has RTS orders in the Seller Center, the next thing that we need to do as a VKAM agent is to check the Pick Up Plan checker since the seller’s first mile is XDE.

The seller needs to bring a carrier manifest since the system will not send an email confirmation on the email address indicated in their Seller Center for the list of orders dropped for that day.

The LEX pick up the items at drop off stations from 2:00 - 5:00 PM. Sellers may still drop their parcels even after pick up as long as the station is still open or staff is still available to scan the shipping labels.

For the scenario Partial Pick-up > Seller DID NOT follow the first-in, first-out fulfillment, what status are we going to tag the case we have created for the seller’s concern?

For LBC drop off, the tracking number should be alphanumeric only.