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Communication

Total questions: 55

Worksheet time: 30mins

Name
Class
Date
1.

What is communication?

a)

Two people talking

b)

Asking questions

c)

Expressing information that is clearly understood

d)

Expressing information that is not clearly understood

2.

Our facial expressions, tone of voice, movement, appearance, eye contact, gestures, and posture are called _____________________.

a)

verbal communication

b)

nonverbal communication

3.

What is Body Language?

a)

Postures, gestures, and facial expressions.

b)

The exchange of information through the use of words.

c)

Your words say one thing but your body language say another.

d)

Speak from your point of view.

4.

Communication can be defined as the exchange of information, feelings, thoughts and ideas.

a)

True

b)

False

5.

The process of forming messages by transforming thoughts and ideas into verbal and non-verbal signs is called

a)

Encoding

b)

Decoding

6.

Which form of communication enables people at the same level within departments of the organisation to communicate with each other?

a)

Vertical communication

b)

Horizontal communication

c)

Internal communication

d)

External communication

7.

Communication is an one time activity

a)

True

b)

False

8.

Choose the correct sequence of the communication process post Sender, Message

a)

Encoding, Decoding, Channel, Receiver, Feedback

b)

Encoding, Feedback, Receiver, Decoding, Channel

c)

Encoding, Channel, Decoding, Receiver, Feedback

d)

Encoding, Channel, Receiver, Decoding, Feedback

9.

The process by which the receiver translates the message into meaning is known as ________

a)

Encoding

b)

Decoding

10.

From the________step in the communication process, sender can judge whether the message has been properly understood by the receiver.

a)

Encoding

b)

Decoding

c)

Feedback

d)

Channel

11.

From the following which is not a barrier of communication

a)

Status Barrier

b)

Organizational barrier

c)

Language barrier

d)

Non-verbal communication

12.

List principles of effective communication

a)

Completeness

b)

Vague

c)

Correctness

d)

Consistency

13.

Which speaking skill emphasizes to put yourself in the position of listener

a)

Use humor

b)

Be Empathetic

14.

_________means interpreting the message in accordance with one's interest and motives. This reduces concentration of listener

a)

Perception

b)

Reception

15.

________ means to be able to convince the customer

a)

Persuading Skills

b)

Probing skills

c)

Conflict handling skills

d)

Listening skills

16.

_______________ means the skill of questioning to obtain information

a)

Persuading Skills

b)

Probing skills

c)

Conflict handling skills

17.

Which communication takes place through the paths officially created by the organization?

a)

Informal

b)

Formal

18.

Which communication spreads throughout the organization with its branches going out in all directions irrespective of the level of authority?

a)

Informal

b)

Formal

19.

__________Communication involves transmission from superiors to subordinates

a)

Downward

b)

Upward

c)

Diagonal

d)

Horizontal

20.

__________Communication gives an opportunity to workers to express their opinions and feelings.

a)

Downward

b)

Upward

c)

Diagonal

d)

Horizontal

21.

__________Communication flows between a superior and subordinate who work in different departments.

a)

Downward

b)

Upward

c)

Diagonal

d)

Horizontal

22.

__________Communication is used to convey plans, policies, orders, rules, procedures etc.

a)

Downward

b)

Upward

c)

Diagonal

d)

Horizontal

23.

__________Communication is is mostly of personal matters.

a)

Formal

b)

Informal

24.

From the following options choose types of verbal communication are (select 2 answers)

a)

Oral

b)

Written

c)

Visual language

d)

Proxemics

25.

From the following options choose methods of oral communication (select 3 answers)

a)

Telephone

b)

Interview

c)

Letter

d)

Speech

26.

From the following options choose methods of written communication (select 2 answers)

a)

Letter

b)

Conference

c)

Interview

d)

E-mail

27.

It is easier to maintain secrecy in _______ communication

a)

Oral

b)

Written

28.

_______communication provides record for future reference and legal evidence

a)

Oral

b)

Written

29.

________ communication is expensive

a)

Oral

b)

Written

30.

In ________ communication immediate feedback is possible

a)

Oral

b)

Written

31.

________ communication is flexible

a)

Oral

b)

Written

32.

_________communication is suitable for lengthy message

a)

Oral

b)

written

33.

_________communication is highly reliable and precise

a)

Oral

b)

Written

34.

Graphs is an example of __________ type of non verbal communication

a)

Visual

b)

Para language

c)

Proxemics

d)

Aural language

35.

Bells and Buzzers are examples of __________ type of non verbal communication

a)

Visual

b)

Para language

c)

Proxemics

d)

Aural language

36.

While speaking saying ah...,oh!! are examples of __________ type of non verbal communication

a)

Visual

b)

Para language

c)

Proxemics

d)

Aural language

37.

Distance between two people while speaking indicates a meaning is defined in __________ type of non verbal communication

a)

Visual

b)

Para language

c)

Proxemics

d)

Aural language

38.

Facial expression and shrugging are examples of __________ type of non verbal communication

a)

Body language

b)

Aural language

c)

Para language

d)

Proxemics

39.

_______________Communication is generally quick

a)

Verbal Communication

b)

Non-Verbal Communication

40.

Process of transmitting message with usage of oral or written words is known as___

a)

Verbal Communication

b)

Non-Verbal Communication

41.

A good letter should not be......

a)

Clear

b)

Inaccurate

c)

Complete

d)

Prompt

42.

Letter are of two types

a)

Personal letter

b)

Business letter

c)

Horizontal letter

d)

Diagonal letter

43.

Letter in Brief is known as

a)

E-mail

b)

Website

c)

Memorandum

d)

Circular

44.

Formal letter must have "you" attitude

a)

True

b)

False

45.

Which tool of communication cannot be used for external communication

a)

Letter

b)

Telephone

c)

Memo

d)

Circular

46.

Which tool of communication can be used if urgent message is to be sent

a)

Letter

b)

Telephone

c)

Memo

d)

Circular

47.

Business firm can use following tool of communication if they want to maintain contacts with customers, suppliers, investors etc

a)

Letter

b)

Telephone

c)

Memo

d)

Circular

48.

Format should be followed in which tool of communication

a)

Letter

b)

Telephone

c)

Memo

d)

Circular

49.

______tool of communication is appropriate if change in timing are to be informed to staff

a)

Letter

b)

Telephone

c)

Memo

d)

Circular

50.

A __________machine is one of the most useful media for transmission of written especially visual material such as diagrams, copies, etc.

a)

FAX

b)

TV

c)

Letter

d)

Letter

51.

Even a part of the page or a portion of it can be transmitted. Thus selective transmission is possible

a)

True

b)

False

52.

E-mail is an “electronic post office”

a)

True

b)

False

53.

An ________ does not disturb the receiver at the other end

a)

FAX

b)

TELEPHONE

c)

E-mail

d)

Letter

54.

Body movement cannot be used to reinforce words in ____ tool of communication

a)

Video Conference

b)

E-mail

55.

________ has made it easier for people who had to travel frequently for conferences

a)

E-mail

b)

Video Conference

c)

Fax

d)

Telephone