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WorksheetsFO Module 2- Quiz
Total questions: 25
Worksheet time: 10mins
This is the goal of the guest cycle which means the smooth flow of guest activity from one to another without disruption, resulting in an overall positive feeling of satisfaction.
(a)
What is the pre-arrival stage for restaurant?
(a)
The occupancy stage for rental.
(a)
The arrival stage for theme park.
(a)
The following are pre-arrival stage, except. (Choose 2)
The guest chooses a hotel
overbooking and under booking
creating a registration record
payment method
pre-registration activities
Choose three factors that can affect guest's choice of hotels.
advertisement
corporate booking
hotel name
group booking
methods to guarantee
This stage includes guest registration and room assignment process.
(a)
Choose three contents of a guest registration card.
credit card details
billing instructions
driver's license
room key
flight details
The arrival stage begins when the guest checks-in to the room.
Correct
Incorrect
It is not mandatory to get guests signature on the registration card.
correct
incorrect
A variety of financial transactions occur during this stage and are processed according to front office posting and auditing procedures.
(a)
Who is responsible for coordinating all guests requests.
(a)
Choose three steps during the departure stage.
collection of room keys
creation of guest history
updating room status
cashiering activities
maintenance and auditing accounts
These are a necessity for travelers and are very important marketing tools for lodging establishments.
(a)
This ensures efficient means of accessing, processing, and confirming information.
(a)
The primary means of producing positive cash flow and a favorable income statement.
(a)
SMO means
(a)
A distributor of hotel rooms to corporations such as travel agents that buy rooms in large volume. (FULL WORDS)
(a)
Assures the guest that the hotel will hold a room until a specific time of the day following the guest's scheduled arrival date.
(a)
Requires that the guest pay the hotel a specified amount of money prior to arrival.
(a)
The hour where a hotel can cancel the room reservation for the guest.
(a)
Choose three property-direct reservation.
telephone
property website
franchise
referral member
Responsible for maintaining a room availability inventory for each property participating in the system.
(a)
A reservation system that contracts to handle reservations for more than one product line.
(a)
What is SMERF?
(a)
