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Worksheetsleaving cert business management skills
Total questions: 33
Worksheet time: 17mins
Which of these is NOT a monetary method of motivation?
Comission
Pay Rise
Recognition
Bonuses
what are TWO benefits of a motivated workforce?
This can result in better productivity
customer service will most likely improve
you can pay them less because they're enjoying work
they only work when they feel like working
Which of these is NOT a category in Maslow's hierarchy of needs?
Social
Travel
Esteem
Safety
Which of these roles would most likely be motivated by commission?
Financial Director
Sales Assistant
Manager
Producer
Motivating staff by giving them additional responsibility is known as ...
Delegation
Delayering
Job Enrichment
Job Rotation
Whose theory was X & Y?
Taylor
Maslow
McGregor
Herzberg
According to Abraham Maslow, human needs can be divided into how many types?
Three types
Four types
Five types
Six types
When workers take a percentage of profits from the company they work for, what is this called?
Bonus
Fringe Benefits
Profit-sharing
Salary
Isaac feels like his hard work is never recognised. Which level of needs (Maslow) is not being satisfied?
Self-Esteem
Social
Self-Actualisation
Physiological
Identify a potential problem of profit-sharing. Choose the most suitable answer.
Targets need to be realistic otherwise workers will not be motivated to achieve them.
Shareholders may feel that money is taken from the dividends they receive. However the overall profits may increase, so the dividends may increase.
Pay is a business cost. High costs may reduce costs
Car allowances and child care vouchers are a cost to the business that may reduce profits.
The " hierarchy of needs"is associated with which theorist?
Herzberg
Taylor
Ansoff
Maslow
Who proposed theory 'X' and 'Y' motivational theories
ABRAHAM MASLOW
DOUGLAS MCGREGOR
CONNOR MCGREGOR
MCDONALD MCGREGOR
There are two aspects of human behavior at work, one of which negative called
TYPE C
TYPE X
THEORY Y
THEORY X
According to Maslow, ______ are the third level of needs.
SELF-ESTEEM
SAFETY NEEDS
PSYCHOLOGICAL NEEDS
SOCIAL NEEDS
Which character belong to theory Y employee
Always boring and avoid workload
They enjoy their work
Must be forced
Fall in love with manager
The hardest stage to recognize individual needs in is the...
SELF-ACTUALIZATION
SELF-ESTEEM
PHYSIOLOGICAL NEEDS
SAFETY NEEDS
Employees may often feel this way when given delegated work.
sad
angry
valued
discriminated
Delegation occurs when managers give______to subordinates
money
more trust
new offices
more responsibility
An advantage of delegation is:
more money.
greater efficiency.
decreased motivation.
infighting among staff.
_______ is needed for delegation to happen.
Competition among staff
Laissez faire leadership
Trust between supervisor and staff
Rewards
What is delegation?
Giving authority to subordinates to do a particular task
Passing down full responsibility to subordinates
Ordering workers to do certain jobs
Keeping full control with senior managers
Is the inverse of democratic leadership. In this leadership style, the leader makes decisions without taking input from anyone who reports to them.
Autocratic Leadership
Transformational leadership
Strategic leadership
The "let them do,"type of leadership.
Strategic Leadership
Laissez-Faire Leadership
Transformational leadership
The leader makes decisions based on the input of each team member.
Democratic Leadership
Autocratic Leadership
Laissez-Faire Leadership
This Type of leadership can empower employees by trusting them to work and let them do.
Autocratic Leadership
Delegative Leadership
Strategic Leadership
Kim Jong-un is an example of what type of leadership
Authoritarian Leadership
Servant Ledership
Bureaucratic Leadership
Transformational Leadership
Charismatic Leadership are leaders who
Set high standards
Delegate responsibilities to others
Hard workers
Are energetic, passionate and motivational
True or false Laissez Faire Leadership focuses on getting tasks done within set deadlines
True
False
