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Business Environments 11 Business

Total questions: 13

Worksheet time: 7mins

Name
Class
Date
1.

What are the four factors contributing to the Internal Business Environment?

a)

Customers, Competitors, Suppliers, Interest Groups

b)

Customers, Clients, Suppliers, Distributors

c)

Employees, Employers, Customers, Clients

d)

Owners/Management, Employees, Organisational Culture, Organisational Structure

2.

The four factors contributing to the External (Operating) Business Environment include:

a)

Owners/Management, Employees, Organisational Culture, Organisational Structure

b)

Customers, Clients, Suppliers, Distributors

c)

Employees, Employers, Customers, Clients

d)

Customers, Competitors, Suppliers, Interest Groups

3.

The Business Operating Environment is also known as the (a)   Environment.

4.

An organisational structure outlines the roles and responsibilities of each member of a business. True or False?

a)

True

b)

False

5.

Shared beliefs, values, expectations, attitudes and behaviours are all examples of which Internal Environmental factor?

a)

Owner/s/Management

b)

Employees

c)

Organisational Structure

d)

Organisational Culture

6.

The way a Business divides, organises and coordinates its activities is an example of which Internal Environmental factor?

a)

Owner/s/Management

b)

Employees

c)

Organisational Structure

d)

Organisational Culture

7.

Establishing a strong customer base, gaining loyalty, and building relationships are all examples of which External Operating factor?

a)

Customers

b)

Competitors

c)

Suppliers

d)

Interest Groups

8.

Consistently monitoring similar businesses is an appropriate action to remain competitive. True or False?

a)

True

b)

False

9.

What is important in the relationship that a business develops with its suppliers?

a)

Reliability

b)

Cost Effectiveness

c)

Positivity

d)

All of the above

10.

Which factor of the External Operating Environment is affected when a rival business makes changes to its product or pricing?

a)

Customers

b)

Competitors

c)

Suppliers

d)

Interest Groups

11.

Which of the following is NOT a type of interest group?

a)

Professional Association

b)

Government

c)

Trade Union

d)

Public Interest Group

12.

Which is NOT included in the STEEPLE Macro Environment?

a)

Socio-Cultural Factors

b)

Ethical Factors

c)

Diversity Factors

d)

Political Factors

13.

The three inter-related environments that impact a business include:

a)

Internal, Micro, and Legislation

b)

Internal, External, and Operations

c)

Internal, External Operating, and Socio-cultural

d)

Internal, External Operating, and External Macro