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WorksheetsSkills for Success Quiz
Total questions: 23
Worksheet time: 23mins
__________________ is the transmission of information and feelings from one person to another.
communication
interpersonal skills
word choice
spoken language
Your choice of words will determine the effect you have on a customer.
True
False
Word choice is important both in spoken and in written language.
True
False
Facial expressions, posture, hand gestures, and tone of voice are examples of this.
Verbal communication
Body Language
Nonverbal communication
Word choice
Process of resolving a disagreement in a peaceful way.
Negotiation
Electronic communication
Conflict resolution
Nonverbal communication
Process during which two or more people talk and listen together for the purpose of resolving a disagreement or a conflict.
Negotiation
Electronic communication
Conflict resolution
Nonverbal communication
Three key job search skills are how to ____.
find job leads, submit applications, and behave at an interview
select professional organizations, interact with others, and give notice
groom correctly, interact appropriately, and behave interestingly
use good manners, develop work habits, and change jobs
The process of meeting people in a profession and developing contacts is called...
a job lead
negotiations
interviewing
networking
A ________ is a written document that lists a person’s qualifications for a job, including education and work experience.
reference
cover message
resume
advertisement
A person who is willing to talk with employers about your job qualifications and your personal qualities.
reference
cover message
resume
advertisement
Fabricating experience or education to gain a position is unethical and could cost you a future opportunity to be a part of that organization.
True
False
Formal meeting between two or more people during which questions are asked of one person.
reference
cover message
resume
interview
After an interview, you should ____.
call back daily to see if you got the job
write a thank-you note that is brief and indicates your interest
call back to ask questions about how payroll works
write a long letter describing what you like and dislike about the company
For hospitality jobs, especially entry-level positions, it does not matter how you dress for the interview.
True
False
Your attitude is...
the way you look at the world and the way you respond to things that happen.
the behaviors you perform at the workplace.
the values that guide your morals.
the way that people see you.
The inner urge to achieve your goals is called ____.
adaptability
initiative
attitude
self-motivation
Ability to get a job done without being constantly reminded by someone else.
adaptability
initiative
attitude
self-motivation
An adaptable person adjusts to changes and new conditions smoothly and with a positive attitude.
True
False
An attitude of teamwork is essential to success on the job.
True
False
The basic routine actions that you carry out every day at work are called you __________.
work habits
initiative
teamwork
responsibilities
Being on time, completing work in a timely fashion, and being accurate are examples of good _____.
work habits
teamwork
personal hygiene
leadership
Two employees have the same workload. One employee manages to get more work completed in one day. This employee has good ____ skills.
time-management
communication
professionalism
etiquette
The decision-making process...
A step-by-step approach used to make money in a business.
A step-by-step approach used to make sure that everyone is happy.
A step-by-step approach used to make the optimal decision in a given situation.
A step-by-step approach used to interview candidates.
