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Worksheetskuiz 3: conflict and thinking skills
Total questions: 15
Worksheet time: 9mins
conflict is________________
disagreement between two or more parties who perceive that they have incompatible concerns.
incompatible of goals and behavior within a social context.
natural outcome of human interactions.
a belief between two or more parties.
The following are the types of conflicts, EXCEPT
values
information
structural conflicts
interests & expectations
gender
Costs of conflicts can be divided into two categories; personal and organizational.
TRUE
FALSE
Abundance mentality is ___________________
a mindset to believe that there is enough for everyone and that you are free to be who you are.
celebrating the "power of personality opposites"
appreciating the wisdom of multiple points of views.
less willing to share recognition and power and to be happy with the win-win situation.
Levels of conflicts consists of ______________
problems to solve, disagreement, contest, fight, flight or freeze and intractable situation
problems, fighting, flight and resolve
forming, norming, storming, performing, adjourning
forming, disagreement, contest, performing, flight/freeze and adjourning
What are the key elements of conflict competence;
cool down
slow down
engage constructively
eliminate the flight or fight response
collaboration is __________
conflict resolutions which creates win/lose outcome and aims to dominate.
sharing benefits and losses outcome because of lack of alternatives.
a non resolution outcome.
mutually benefited both parties and create win/win situation.
What are the two broad categories of negative anger expressions?
instrumental
reactive
assertive
passive
In managing anger, you should be humble, choose freedom and reach out/open up and learn to know yourself.
TRUE
FALSE
How do you manage angry people?
Listen and do not provoke.
show them who is the boss.
focus on the issue.
use humour.
teach them to breathe.
Thinking skills is a behavioral process.
TRUE
FALSE
Brain dominance theory states;
the right side of brain is more dominant in performing tasks of emotions and creativity.
the left side of the brain performs better tasks of logic, language, critical thinking and reasoning.
The ability to think critically involves ___________, ___________ and ____________.
attitude
knowledge
skills
emotions
Which of these are NOT characteristics of a critical thinker?
inquisitive, critical and ask pertinent questions.
seeks to understand issues.
explore all possible alternatives.
emotionally sensitive
________________ is an unconventional problem solving method, which promotes the use of reasoning and ideas that may not seem to be relevant and appropriate in the beginning.
lateral thinking
creative thinking
critical thinking
thinking skills
