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Admin - Mail Handling 1

Total questions: 27

Worksheet time: 14mins

Name
Class
Date
1.

Every organisation has a mail room department.

a)

True

b)

False

2.

In the UK we use the Royal Mail postal service.

a)

True

b)

False

3.

Apart from the Royal Mail, business can send mail by ...

a)

Hermes

b)

Amazon

c)

Courier

d)

UPS

4.

Although businesses still have Fax machines. Fax machines are being replaced by ....

a)

First Class Mail

b)

Special Delivery

c)

Email

d)

EDiary

5.

The mail room deal with ...... types of mail

a)

Incoming mail

b)

Outgoing mail

c)

Internal mail

d)

All of the mentioned mail

6.

Incoming mail, comes from

a)

Colleagues

b)

Managers

c)

Suppliers

d)

Receptionist

7.

Outgoing mail, goes to ....

a)

Colleagues

b)

Managers

c)

Banks

d)

Receptionist

8.

Internal mail mail, goes between....

a)

Customers

b)

Branches

c)

Banks

d)

Receptionist

9.

Which piece of mail room equipment would you use to - open large amounts of mail?

a)

Electronic Letter Opener

b)

Date Stamp

c)

Scanner

d)

Computer

10.

Which piece of mail room equipment would you use to - date receipt of incoming mail?

a)

Electronic Letter Opener

b)

Date Stamp

c)

Scanner

d)

Computer

11.

Which piece of mail room equipment would you use to - create a digital copy of a document?

a)

Electronic Letter Opener

b)

Date Stamp

c)

Scanner

d)

Computer

12.

Which piece of mail room equipment would you use to - email digital correspondence?

a)

Electronic Letter Opener

b)

Date Stamp

c)

Scanner

d)

Computer

13.

Which piece of mail room equipment would you use to - collect mail for specific departments or individuals?

a)

Sorting Trays

b)

Mail Trolley

c)

Shredder

d)

Photocopier

14.

Which piece of mail room equipment would you use to - help deliver incoming mail around the organisation, and collect outgoing mail?

a)

Sorting Trays

b)

Mail Trolley

c)

Shredder

d)

Photocopier

15.

Which piece of mail room equipment would you use to - destroy confidential material?

a)

Sorting Trays

b)

Mail Trolley

c)

Shredder

d)

Photocopier

16.

Which piece of mail room equipment would you use to - produce multiple copies of identical documents?

a)

Sorting Trays

b)

Mail Trolley

c)

Shredder

d)

Photocopier

17.

Which piece of mail room equipment would you use to - produce address labels?

a)

Printer

b)

Folder Inserter

c)

Postal Scales

d)

Franking Machine

18.

Which piece of mail room equipment would you use to - fold letters and document and place them in envelopes?

a)

Printer

b)

Folder Inserter

c)

Postal Scales

d)

Franking Machine

19.

Which piece of mail room equipment would you use to - calculate the cost of postage?

a)

Printer

b)

Folder Inserter

c)

Postal Scales

d)

Franking Machine

20.

Which piece of mail room equipment would you use to - print postage of a letter instead of using a stamp?

a)

Printer

b)

Folder Inserter

c)

Postal Scales

d)

Franking Machine

21.

Which piece of mail room equipment would you use to - send a scanned document?

a)

Fax machine

b)

Voicemail

22.

Which piece of mail room equipment would you use to - leave a message when no one is available to answer the phone?

a)

Fax machine

b)

Voicemail

23.

Details recipient, department, number of pages being sent in the fax. This describes a.....

a)

Remittance book

b)

Postage book

c)

Circulation slip

d)

Internal mail envelop

e)

Fax cover sheet

24.

Mail being sent between branches are put into these. This describes a.....

a)

Remittance book

b)

Postage book

c)

Circulation slip

d)

Internal mail envelope

e)

Fax cover sheet

25.

Used when a piece of correspondence needs to be seen by more than one person. This describes a.....

a)

Remittance book

b)

Postage book

c)

Circulation slip

d)

Internal mail envelope

e)

Fax cover sheet

26.

Used to record any money spent on postage . This describes a.....

a)

Remittance book

b)

Postage book

c)

Circulation slip

d)

Internal mail envelope

e)

Fax cover sheet

27.

Used to record any payments received . This describes a.....

a)

Remittance book

b)

Postage book

c)

Circulation slip

d)

Internal mail envelope

e)

Fax cover sheet