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WorksheetsEOPA - Communications
Total questions: 20
Worksheet time: 10mins
The best way for Melissa to determine if her company will pay the tuition for the class that she is taking at
the community college is by
A. reviewing the production schedule.
B. asking her college counselor.
C. reading the employee handbook.
D. submitting a formal proposal.
As an audience member, which of the following should you do to encourage a speaker during an oral
presentation?
A. Smile.
B. Refrain from asking questions.
C. Keep a straight face to communicate that you are serious.
D. Quietly discuss the speech with the person sitting next to you.
Sarah is speaking to a customer who is decisive, forceful, and in a hurry. Sarah should
A. give the customer time to talk about himself/herself.
B. get to the point of her communication quickly.
C. discuss detailed statistics and information.
D. take time to develop a relationship with the customer.
Roberto has just finished giving a presentation about global warming. An obviously irritated audience
member stands and says that there is no evidence to prove global warming exists. Roberto calmly reads
results from three scientific reports on its existence. Roberto's response is an example of
A. a transition.
B. an effective conclusion.
C. defending an idea objectively.
D. expressing a cultural barrier.
An individual calls your company and asks to speak with your coworker, Rhonda Hoffman. What should
you do if Rhonda is not available to take the call?
A. Advise the caller to call again in a few minutes.
B. Ask the caller if s/he would like to leave a message.
C. Tell the caller that you would be glad to take his/her order.
D. Put the caller on hold while you track down Rhonda.
What does a group's leader do?
A. Takes the meeting minutes
B. Puts the group on a certain course
C. Makes sure the group members agree
D. Follows up with everyone
What is a key to effective note-taking?
A. Creative thinking
B. Capturing details
C. Active listening
D. Using an outline
One computer tool that a businessperson can use to organize online information for a research report is
A. index cards..
B. mind-mapping programs.
C. statistical applications.
D. online survey services.
Alma is preparing a presentation about her department's budget to make to the company president. She wants to use a visual representation of the budget that shows parts in relation to the whole. Alma should
consider using a
A. bar graph.
B. table.
C. line graph.
D. pie chart.
The business manager tried to write a promotional letter that was simple, clear, and interesting so that
customers who received it would
A. need to read it many times.
B. easily understand it.
C. find it entertaining.
D. ask what it really meant.
The primary purpose of placing headings and subheadings in a long business report is to
A. attract attention to the writer's hidden agenda.
B. organize content in a cohesive, manageable way.
C. provide supporting evidence for key points.
D. solicit an opinion or response from the audience.
After Lana finishes writing the promotional copy for a direct-mail letter, she plans to proofread and edit
her work on her computer. What technique should Lana use to determine if the text is clear and logical?
A. Correcting grammatical mistakes
B. Reading the text backwards
C. Reading the text aloud
D. Correcting punctuation errors
In addition to his name, address, and phone number, what information should Dwight include in his
corporate email signature?
A. His position, company, and references
B. His work history, company, and email address
C. His position, work history, and email address
D. His position, company, and email address
Which of the following messages is written in a style that focuses on the receiver of the message?
A. Simply fill out this form and return it to us—it's easy!
B. We are requiring all customers to complete this form so we can make changes.
C. Because we want to create a better product, we're sending out this evaluation form.
D. Please complete this form so that product improvements can be made based on your needs.
Letters of inquiry should be as __________ as possible.
A. specific
B. vague
C. verbose
D. demanding
Identify the type of appeal used in the following persuasive message: "This new book is written by Dr.
Juliet Browne, who holds a doctorate from the Harvard School of Medicine and is the Chair of the World
Health Organization."
A. Emotions
B. Reason
C. Credibility
D. Shock value
Lucille has created a six-page synopsis to include as a section in the beginning of her 224-page report.
What should Lucille call this section when she creates the report's table of contents?
A. Executive summary
B. Bibliography
C. Footnotes
D. Results and recommendations
A characteristic of simple memorandums written by business employees is that they usually are intended
to be read by a(n)
A. planning committee.
B. board of directors.
C. internal audience.
D. group of suppliers.
Samantha manages the marketing department for a large company and has just hired a new employee to
run the company's cooperative advertising program. The most appropriate way for Samantha to advise
staff members that a new employee will be joining their team is by
A. writing a news article for the company's semi-annual newsletter.
B. making an announcement during the weekly departmental meeting.
C. posting a short message on her personal weblog.
D. sending a personalized text message to each employee in the department.
It is appropriate for a participant to ask questions during a staff meeting when
A. the agenda is being distributed.
B. another participant is speaking.
C. s/he needs a point clarified.
D. s/he does not agree with the speaker.
