The message moves through the channel to the ___________, who completes the communication process by interpreting and assigning meaning to the message. This is also known as decoding.

_____________ is the verbal and nonverbal cues receivers convey to indicate their reaction to communication. This can be eye contact, nodding, yeah’s and mmm-hmmm’s.

The sender then transmits the message through a __________, which is the method of delivery. For instance, text messages, emails, phone calls, and face-to-face interactions are all examples.

The ____________ is the person who initiates the communication. They develop an idea into a message. This is also called encoding.

_____________ is any distraction or factor in the environment that prevents the message from reaching its destination. It includes anything that causes the attention of those communicating to stray from the message.

The sender __________ the message.

The receiver ___________ the message.

__________ consists of the beliefs, attitudes, values, and experiences that each participant brings to a communication event.

People who have similar fields of experience are more likely to understand one another.

Why do I need to better understand communication? Click all that apply.

5. When sending an email it is okay to type the entire message in the Subject line?

3. When sending a business email... which of the following Greeting is appropriate (Professional)? Click all that apply.

What are the four parts of a business email?

A customer who readily complains, often loudly and at length.

When a manager trains employees how to properly handle given situations.

Communication from a customer that alleges deficiencies after a purchase has been made.

To determine what problem exist and how to correct them.

What are the main categories of communication? Click all that apply.

___________ communication is the exchange of information that occurs without words. It involves visual signs related to gestures, facial expressions and body posture.