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Topic 3 Quiz 3 Communication

Total questions: 10

Worksheet time: 8mins

Name
Class
Date
1.

Give two disadvantages of email

a)

Time consuming – it can a long time to read all emails and not all relevant

b)

Can send to multiple recipients at once

c)

Information overload – a lot of emails sent which are not necessary

d)

No need to communicate face-to-face, no need for high street premises

2.

Give two advantages of Social Media

a)

Information Overload – too much information being passed on / offers etc that customers can be switched off

b)

Website Optimisation – your business can get lost in the vast amounts of websites available unless you use a lot of money to promote it

c)

Contact – to join social media you need to provide some personal information which makes it easier for businesses to communicate and target customers

d)

Advertising – businesses can post offers, promotions, competitions so that customer can like/ share / follow. Which advertises the company to their friends etc. Greater way to market their product to the world

3.

Give two advantages of Video Conferencing

a)

Reliant on internet speed – connectivity speed may cause break ups in sentences

b)

Reduced carbon footprint

c)

Save time – no time wasted in travel

d)

Needs a good broadband connection

4.

Two disadvantages of the intranet are

a)

Expectations – people may not read their email regularly

b)

The intranet exposes corporate information to the risk of loss of privacy and even unauthorised access

c)

Instant information - Once information is stored by one employee, it is available to all employees who have access.

d)

Due to the easy of sharing information, the amount of emails may increase and pile up quickly, putting pressure on staff

5.

Give two disadvantages of a Website

a)

Website Optimisation – your business can get lost in the vast amounts of websites available unless you use a lot of money to promote it

b)

No need to communicate face-to-face, no need for high street premises

c)

Cost of staff / warehouse to run an online business

d)

Contact – to join social media you need to provide some personal information which makes it easier for businesses to communicate and target customers

6.

Give two advantages of VoIP

a)

Can sell and advertise your product 24/7

b)

Low Initial Investment - To get started, you only need your existing Internet connection, a free VoIP software and a microphone (if not built in) start-up costs are negligible.

c)

Cost – calls made via the internet no telephone needed, usually cheaper than normal phone call especially long distance calls, some even free

d)

VoIP calls over computers or mobile devices may suffer from performance issues in case of poor hardware. A slow computer, for example, can affect your ability to load VoIP software, make calls and multi-task during calls.

7.

Two advantages of email are

a)

Can send to multiple recipients at once

b)

Time consuming – it can a long time to read all emails and not all relevant

c)

Instant information - Once information is stored by one employee, it is available to all employees who have access.

d)

Convenient - quick to send

8.

Give two disadvantages of Social Media

a)

Contact – to join social media you need to provide some personal information which makes it easier for businesses to communicate and target customers

b)

Information Overload – too much information being passed on / offers etc that customers can be switched off

c)

No need to communicate face-to-face, no need for high street premises

d)

Competition – it is much easier for customers to compare your prices / offers etc with rival businesses

9.

Two disadvantages of Video Conferencing are

a)

Cost of equipment – high initial cost of the equipment required

b)

Reliant on internet speed – connectivity speed may cause break ups in sentences

c)

Cost – calls made via the internet no telephone needed, usually cheaper than normal phone call especially long distance calls, some even free

d)

Reduce costs – no need for expensive travel

10.

Which one is the odd one out ?

a)

Cost to construct / maintain / security the website

b)

No need to communicate face-to-face, no need for high street premises

c)

Website Optimisation – your business can get lost in the vast amounts of websites available unless you use a lot of money to promote it

d)

Cost of staff / warehouse to run an online business