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Risk, Issue, and CSI Logs - Knowledge Check

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

It is the actual process by which identified risks are monitored and controlled.

a)

Risk Management

b)

Risk Register

c)

Risk Control

d)

Risk Tracking

2.

This is an estimate of the overall scale of the impact following an occurrence of each risk.

a)

Risk Probability

b)

Risk Impact

c)

Risk Assessment

d)

Risk Control

3.

Which is not a type of Risk Response?

a)

Accept

b)

Avoid

c)

Investigate

d)

Transfer

4.

It can be defined as an unplanned event that has happened, which requires management actions.

a)

Incident

b)

Issue

c)

Error

d)

Risk

5.

It describes how all the components and activities of the organization work together as a system to enable value creation.

a)

Service Value Chain

b)

Service Value Creation

c)

Service Value System

d)

Service Value Management

6.

It's a set of interconnected activities that an organization performs in order to deliver a valuable product or service to its consumers and to facilitate value creation.

a)

Service Value System

b)

Service Value Creation

c)

Service Value Management

d)

Service Value Chain

7.

Which is not a part of Service Value Chain Activities

a)

Plan

b)

Investigate

c)

Engage

d)

Design and Transition

8.

Options or possibilities to add value for stakeholders.

a)

Demand

b)

Opportunities

c)

Key Ask

d)

Probabilities

9.

It is the recognition, assessment and control of uncertainties that may result in schedule delays, cost overruns, performance problems, adverse environmental impacts or other undesired consequences.

a)

Issue Management

b)

Risk Management

c)

Issue Assessment

d)

Risk Assessment

10.

The need or desire for products and services among internal and external consumers.

a)

Expectations

b)

Demand

c)

Opportunities

d)

Necessities