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WorksheetsFacilitation and delivery
Total questions: 16
Worksheet time: 15mins
A talent development professional is facilitating a training session with a group of employees who recently joined an organization. What should the professional do while facilitating the session?
Avoid periods of silence to ensure the group is engaged
Establish a teacher–student relationship with the participants
Ensure constant volume and rate of delivery
Check regularly for confirmation from the group
During a training session, a talent development professional questions the learning audience as a way of facilitating discussion. The professional's questions require the participants to apply their personal experience to the current discussion. Which questioning technique does the talent development professional use in this scenario?
Closed-ended questions
Hypothetical questions
Socratic questions
Open-ended questions
A talent development professional is facilitating a session with some employees in an organization. What should the professional do to keep the participants engaged?
Avoid using participants' names as it might make some learners anxious
Maintain constant volume of delivery to avoid voice inflection
Call on nonparticipators initially to ensure their involvement
Organize the learners into small groups
What is a difference between facilitating and teaching?
Facilitating relates more to the role of a teller, whereas teaching refers to taking less of a delivery role
Facilitating borrows from the principles of instructive learning, whereas teaching borrows from the principles of adult learning
Facilitating involves acting as a catalyst for learning, whereas teaching involves following a pedagogical process
Facilitating involves limited learner involvement, whereas teaching is a more collaborative process
A talent development professional is facilitating a training session via the Internet. The professional senses a lack of involvement from learners. What should a talent development professional do to get the participants involved in learning?
Use techniques such as raised hands to determine the group's understanding
Engage in passive listening to avoid interrupting learners
Call on nonparticipators initially to ensure their involvement
Ensure a constant pitch and volume of delivery
A talent development professional faces disruptive behavior from some participants during a training session. How should the professional handle the disruption?
Use "You-messages" to resolve the conflict
Focus on the personality rather than behavior of the people involved
Avoid asking for reasons or clarification
Ignore inappropriate behavior
A talent development professional employs guest subject matter experts, fact finding methods, and brainstorming techniques to enable learning in an organization. The professional assumes more of a learning catalyst role than a delivery role, making the learners assume responsibility for their own learning. Which role is the professional taking up in this scenario?
Instructor
Teacher
Communicator
Facilitator
A talent development professional is facilitating the learning of some highly technical content for a team of automobile engineers. What should the professional do to capture and maintain the learners' interest throughout a three-hour learning session?
Deliver keywords & concepts slowly
Employ a pedagogical rather than a catalytic approach
Use fillers to keep the audience engaged
Use a constant volume and rate of delivery
A talent development professional is facilitating a training session via the Internet for the remote teams in an organization. The professional wishes to periodically determine the teams' understanding and ability to answer knowledge check questions correctly. What will best help the professional ensure active listening and participation?
Employee pauses and fillers to keep audience engaged
Talking at, rather than with, Participants
Using Training tools such as polling questions
Covering the most important first and fast
A talent development professional encounters disruptive behavior from some learners during a training session. How should the professional handle the disruption?
Be open to disagreement and alternative opinions
Stablish ground rules instead of relying on audience to self-manage
Address inappropriate behavior rather than ignoring it
Focus on personality rather than behavior
A talent development professional is facilitating a training session for the senior managers in an organization. Which should the professional keep in mind during the session?
Stand behind lectern to avoid distracting the audience
Ensure the consistency of voice qualities and avoid reflections
Use slow and deliberate body language while delivering
Coordinate gestures with delivery of information
What is a benefit of the learner-centered approach to learning?
it uses interactive techniques and improves retention
it uses pedagogical rather than a catalytic delivery approach
it employs the principles of instructive learning which fosters collaboration
it requires less skills and resources in the time of delivery
A talent development professional is facilitating a long-term training session with some employees in an organization. The professional is trying to establish reliability as a trainer. What should the professional do in order to build credibility?
Avoid appearing neutral
stablish a teacher-student relationship with participants
improvise during the meeting rather than sticking to pre-constructed agenda
show up with a positive attitude
What is an effective technique for facilitating discussions during a training session?
Avoid voice reflection
use salience to encourage participation
use fillers to keep the audience engaging
giving open-ended instructions
During a training session, a talent development professional asks yes-or-no questions to the audience to gauge their understanding. The professional's questions are aimed at obtaining specific facts. Which questioning technique does the talent development professional use?
Yes-No questions
Open-ended questions
Closed-ended questions
Hypothetical questions
A talent development professional aims to increase learner input during facilitated training sessions. What should the professional do to encourage active participation from all learners?
Maintain eye contact with all participants
Ensure constant rate of delivery
Organize learners into large groups
Call on nonparticipators to ensure audience involvement
