Excellence, Perfection (zero defects), fitness for purpose and value for money are some of the definitions associated to this complex and multi-dimensional concept. What concept is this?

Institutionalized through RA No. 9013 on February 28, 2001, it serves as a roadmap towards global competitiveness and uses a set of organizational performance assessment criteria covering a wide range of key excellence indicators.

According to Hammer and Champy (1993), _________ is a set of activities that take an input, add value to it, to produce an output that is of value to the customer.

__________ is a type of business processes that constitute the core business and create the primary value stream.

______________ is defined as a method of graphically describing an existing process or a proposed new process.

___________ are flowcharting symbols that are represented by ovals or rounded rectangles and usually contain the word "Start" or "End“.

What kind of flowcharting symbol is this?

Represented by diamonds, these symbols typically contain a Yes/No question or True/False test.

It is a symbol used to show when the output from an activity included information recorded on paper (e.g., written reports, letters, or computer printouts).

________ is a type of flowchart which provides a quick and uncomplicated overview of a process. It is also the simplest and most prevalent type of flowchart.

_________ is a type of flowchart which depicts the process flow between organizations or areas.