WorksheetsConrad Manila Orientation
Total questions: 30
Worksheet time: 13mins
Hilton's Vision:
To fill the earth with the light and (a) of hospitality - by delivering exceptional experiences - every hotel, every Guest, every time.
H I L T O N Values stands for
Hospitality, Integrity, Leadership, Teamwork, Optimism, Now
Hospitality, Integrity, Loyalty, Teamwork, Optimism, Now
Hospitality, Intuitive, Leadership, Teamwork, Optimism, Now
Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
What are included in Hilton's Full Service Brand? Check all that apply.
What's the first hotel to carry the Hilton name?
Dallas Hilton
Waldorf Astoria
Hilton Miami
Parmelia Hilton Perth
He is Hilton's President & Chief Executive Officer.
Christopher Nassetta
Ian Carter
Alan Watts
Danny Hughes
It is our new Team Member Value Proposition focused on enabling our Team Members to grow and flourish in body, mind and spirit.
(a)
What are the 3 Brand Pillars?
Infinite Connections
A World of Style
Inspiring Stay
Intuitive Service
Our culture statement includes 3 of the following, except:
To provide Flawless and timely service that is intuitive and responsive
To ensure Positive service at every guest touchpoint
To create Authentic connections that celebrate local culture
To deliver Innovative and unexpected experiences
If you have questions about the code or the applicable laws and regulations, consult:
Your direct supervisor
Your next level manager
Human Resources Representative
The Legal Compliance Team
What types of Hilton information should not be shared with competitors? Check all that apply.
Price lists
Banquet pricing
Occupancy rates
Complimentary room policies
If you are concerned that refusing or returning a gift that violates Hilton’s policies may cause offense, you should consult the Legal Compliance Team for guidance.
True
False
It occurs when your personal interests interfere or appear to interfere with your duties on behalf of Hilton.
(a)
We are not allowed to:
Offer or give a payment, gift or anything of value to a government official or anyone else to influence official action or commercial activities.
Use your personal funds to pay a bribe to government officials or anyone else.
Authorize or approve a business partner or any third party to make a bribe for the benefit of Hilton.
All of the above.
Any communication or conduct that is intimidating, offensive and hostile, that interferes with any team member's ability to perform his or her job is unacceptable. True or false?
(a)
In protecting Hilton’s assets, you should NOT:
use Hilton resources or time to conduct outside work.
use Hilton property to promote your financial interests or for the benefits of friends and family.
use Hilton’s assets to send ,receive and reproduce or access unlawful materials..
None of the above.
What are the learning resources provided by Hilton University?
TedTalks
CultureWizard
Linkedin Learning
Thrive@Hilton
Jobskills Checklist must be completed in (a) days from date of hire for new team members.
Hilton's Proprietary sustainability measurement program that launches as a brand standard across the globe.
LightStay
TheLobby
Go Hilton
NOW
At Hilton, this is our commitment to redefine sustainable travel.
Sustainability
Travel with Purpose
Social Impact
Environmental Impact
These are Hilton's Focused Service Brand, except:
Hilton is the first coast-to-coast hotel chain in the United States.
True
False
Hilton is the first to put televisions in hotel rooms.
True
False
Hilton is the first international hotel chain.
True
False
Hilton's Mission:
To be the most (a) company in the world – by creating heartfelt experiences for Guests, meaningful opportunities for Team Members, high value for Owners and a positive impact in our Communities
SALT is our Satisfaction and Leadership Tracker, sent via survey to guests after each stay.
True
False
We provide opportunities for Team Members or franchised partners at our properties to impact the environments and communities where we exist.
True
False
We Travel with Purpose by focusing on:
Social Impact
Environmental Impact
None of the above.
Social Impact and Environmental Impact
Team Members can stay at Hilton Worldwide properties for a discounted rate, through:
Go Hilton
@Hilton
TravelwithHilton
TheLobby
We offer a world of learning opportunities for team members, through:
TheLobby
Learn@Hilton
Hilton University
Go Hilton
Thrive@Hilton is our new Team Member Value Proposition focused on enabling our Team Members to grow and flourish in: (check all that apply)
Spirit
Mind
Body
Work
