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Ch. 1 - Intro to Prod. Op and Mgt. (ELC2201)

Total questions: 20

Worksheet time: 11mins

Name
Class
Date
1.

The set of interrelated management activities, which are involved in manufacturing certain products, is called as ______________

a)

service management

b)

operations management

c)

production management

d)

quality management

2.

Specialization of labour in manufacturing was introduced by _________.

a)

Adam Smith

b)

Charles Babbage

c)

Frederick W. Taylor

d)

Henry L. Gantt

3.

Quality and productivity applications from Japan: robotics, CAD-CAM were introduced by __________.

a)

W. Skinner J. Orlicky and G. Wright

b)

L. Cummings and L. Porter

c)

A. Charnes and W.W. Cooper

d)

W.E. Deming and J. Juran

4.

It is defined as the step-by-step conversion of one form of material into another form through a chemical or mechanical process to create or enhance the utility of the product to the user.

a)

quality

b)

production

c)

management

d)

operation

5.

He defines production as "a process by which goods and services are created."

a)

Edwood Buffa

b)

F.W. Harris

c)

Charles Babbage

d)

Elton Mayo

6.

It is characterized by the manufacturing of one or small quantity of products designed and produced as per the specification of customers within prefixed time and cost.

a)

Batch production

b)

Job shop production

c)

Mass production

d)

Continuous production

7.

The Job-shop production system is followed when there is:

a.) High variety of products and low volume.

b.) Use of general-purpose machines and facilities.

c.) Large inventory of materials, tools, parts.

d.) When plant and machinery are flexible.

a)

c and d only

b)

a and d only

c)

a, b and d

d)

a, b, and c

8.

It is defined by American Production and Inventory Control Society (APICS) “as a form of manufacturing in which the job passes through the functional departments in lots or batches and each lot may have a different routing.”

a)

Job shop production

b)

Batch production

c)

Mass production

d)

Continuous production

9.

The batch production system is used under which of the following circumstances?

1. When there are shorter production runs.

2. When plant and machinery are flexible.

3. Lower in process inventory.

4. Standardisation of product and process sequence.

a)

3 and 4 only

b)

2 and 4 only

c)

1 and 2 only

d)

1 and 3 only

10.

Manufacture of discrete parts or assemblies using a continuous process are called _______. This production system is justified by a very large volume of production.

a)

Job shop production

b)

Mass production

c)

Batch production

d)

Continuous production

11.

Which of the following is NOT included in the objectives of production management?

a)

Right quality

b)

Right quantity

c)

Right manufacturing cost

d)

Right customer

12.

Activities that establish a course of action and guide future decision-making are called _______.

a)

Organizing

b)

Controlling

c)

Behavior

d)

Planning

13.

Operation managers establish a structure of roles and the flow of information within the operations subsystem. It involves activities that establish a structure of tasks and authority.

a)

Planning

b)

Organizing

c)

Controlling

d)

Model

14.

It is characterized by intangible outputs, outputs that customers consume immediately, jobs that use more labor and less equipment, direct consumer contact, and frequent customer participation in the conversion process.

a)

job shop

b)

mass production

c)

service

d)

manufacturing

15.

It is a key objective of operations management.

a)

Resource utilization

b)

Customer Service

c)

Nature of work

d)

Measurement of performance

16.

It is a long-term capacity decision that involves a long-term commitment to the geographically static factors that affect a business organization.

a)

Location of facilities

b)

Plant layout

c)

Material handling

d)

Quality control

17.

It refers to the moving of materials from the store room to the machine and from one machine to the next during the process of manufacture.

a)

Plant layout

b)

Location of facilities

c)

Material handling

d)

Product design

18.

It is macroscopic decision-making of an overall process route for converting the raw material into finished goods.

a)

Product design

b)

Process design

c)

Production planning and control

d)

Quality control

19.

It lies in the statement "First Plan Your Work and then Work on Your Plan."

a)

Production planning and control

b)

Quality control

c)

Location of facilities

d)

Product design

20.

It may be defined as "a system that is used to maintain a desired level of quality in a product or service."

a)

Material management

b)

Quality control

c)

Production planning and control

d)

Process design