Support Centres include

•Housekeeping​

•Accounts​

•Sales and Marketing​

•Human Resources​

•Maintenance​

•Health and Spa Treatments

Luxury/ 5 stars: the luxury guest experience. wide range of facilities and superior design qualities

Rooms Division Departments consist of the following centers

Rooms Division Departments include:

Rooms Revenue for luxury hotel market: ...................................................

Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives

The Front Office Manager is responsible for all duties of the front desk operations which include: staff training, inter-department communications, and staff scheduling.

Housekeeping Executive: this exciting role will manage the daily housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. The position does also cover

• Expenses Controlling and

• Par set up for supplies and equipments.

Reservation Manager: Responsible for the effective room control to maximize room occupancy and room rates, meet the needs of the guests in accordance with the availability of the hotel and price policy.

Revenue Manager:

- Analyzing and Reporting Revenue Management Data

- Executing Revenue Management Projects and Strategy

- Building Successful Relationships

The Accommodation business is a complicated business with a very simple goal:

Main approaches in setting up your room rates are

Market condition approach: Management shall look at comparable hotels and “charge only what the market will accept” or

the downsides of the "Market condition approach" sometimes not reflecting the cost, scale, revenue streams

Rule of thumb approach: $1 for each $1,000 of construction and furnishing costper room, assuming a ________occupancy rate.

Hubbart Fomula Approach:

The average size of a hotel room in the U.S. is about 330 square feet =________m2 (from CNBC, 2015), new modern style hotel rooms come smaller

Revenue management: A set of multidisciplinary revenue maximization strategies and tactics meant to improve the _______________ of certain businesses.

For revenue management to be effective, the service provided needs to satisfy four conditions:

4 Steps for Revenue Management:

Overbooking is the method of revenue management where hotels take more reservations than they have rooms available for sale to ensure that the hotel will have the highest possible occupancy

Forecasting is one of cornerstones (fundamental) of revenue management

•Shorterm forecasting provides vital information for tactical revenue management

•Long term forecasting provides the basics for strategic revenue management

Two biggest hotel costs are "Labor" and "Utilities"

What underpins a successful hotel business are setting right for the following sequences

Factors influencing a hotel room rate

ADR is useful to measure a property’s financial performance, and to compare the hotel’s performance to its competitors

RevPAR is used to measure the profit and success of a hotel

  Budget is a financial plan for future goals, begins with planning for the income (revenue), and expense (cost).

Zero Based Budget when making budget without having past data, or rocord as reference is a suitable method for your Assignment 3

In conducting ASM3, when outlining your hotel organization chart, you should identify and describe the various departments and jobs. Include the total number of staff recruited for your property, as well as the staff allocation in main departments, such as Rooms Division