WorksheetsDay 14
Total questions: 13
Worksheet time: 11mins
CST has Planned Outage From 2:00 AM to 5:00 AM ,CST Called us @6:30 AM and Outage still exist on CST 360 ,your Action :
Handle Normally
Inform CST with Outage MSG
For suspended account,CCA can modify mobile number in BSS after required verification :
True
False
SLA for balance fraction record is…
2-5 hr
30 Minutes
2 WD
CCA should check customer bill from TE website as a fist priority then OSS website as a second priority
True
False
CCA should create SR with a clear description with customer's inquiry/problem in case call will be transferred to Non Tech Q
True
False
CST has Unplanned Outage Wrong Card and Port and Called us after 1 hours from Outage ,SLA
2 hrs
N.E.T (لاوقت محدد)
2 Days
CST has unplanned Outage Data Down and Called us after 1 hour From Outage ,SLA :
2 hours
N.E.T(لا وقت محدد)
WE Can Check POP Outage From :
Customer 360
NST
BSS
WE Can Check Customer Balance From :
Matrix
Customer 360
BSS
WE Can Make Salfny For CST From :
Matrix
BSS
NST
Technical Visit should be done to "UP" CST Only
True
False
SLA For Installation Visit :
1 WD For Alex and Cairo
5 WD For Rest of Egypt
All of the Above
SLA for Wrong Profile in Matrix :
2-5 hr
2 Working Days
