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WorksheetsCOMMUNICATION SKILLS EXAM (IHS)
Total questions: 45
Worksheet time: 25mins
When is the communication process complete?
When the sender transmits the message.
When the message enters the channel.
When the message leaves the channel.
When the receiver understands the message.
What is Verbal Communication?
Talking to someone
When someone is talking and someone else is listening
When more than one person is talking
Using verbal noises to show you are listening like “uh huh”
If someone has a trouble speaking, for example had a stroke, what should you do?
Guess what they are trying to say
Give them paper so they can write it down
Teach them sign language
Allow them time to answer
What is communication without words?
There is no communication without words
Non-verbal communication
Telepathy
Sign language
Scenario: You ask a co-worker if they can help you with a client, they cross their arms and roll their eyes but do not say anything. Have they communicated?
No, at this stage it is one-way communication
No, when they answer you they will have communicated back, completing two-way communication
Yes, they have used non-verbal communication
Sort of, you won’t really know until they answer though
Which of these is the fastest means of communication?
Letter
Mobile phones
Television
laptop
Non-verbal communication takes a larger role than verbal communication in oral communication.
TRUE
FALSE
Intrapersonal communication refers to communication with other people.
TRUE
FALSE
Hand gestures have the same meaning everywhere in the world.
TRUE
FALSE
It is necessary to pay attention to intercultural communication to avoid miscommunication and/or communication breakdown.
TRUE
FALSE
What is this called?
sign language
acting
body language
talking
Good listening skills include what?
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
Which of the following is considered a speaking skill?
Make clear, simple statements
Paying attention
Rereading your words before you send a message
Which of the following is considered a listening skill?
Thinking before you speak
Writing clear, simple statements
Paying attention
Conversation skills in a professional settings include (check all that apply)
tone of voice
being clear
being concise
using slang
what is not an example of being gender bias?
all nurses are female
all doctors are male
all nurses are male
all doctors are female
What stages does patient interaction involve?
Preparation, introduction
assessment, treating and monitoring
feedback and follow-up
Slapping and punching
cursing and spitting
. What should health care workers do in the preparation stage?
Review the patient’s chart
familiarize themselves with the name
Ask about what their occupation is
chief compliant
health history
How should a health care worker introduce themselves?
They should enter the room calmly and formally introduce themselves
formally introduce themselves
giving their name
position and purpose for being there.
NONE OF THE ABOVE
What kind of assessments can a health care worker observe?
reaction to the health care worker’s presence
vital signs
personality, attitude,
patient’s appearance and color
Body odor
Which of the following is true of telephones?
“It is a great tool for communicating bad news and complex information.”
“An advantage of using the telephone is the ability to work on multiple tasks at one time.”
“It is critical that you know how to use the phone in a professional manner.”
“Your facial expressions do not matter because the other person cannot see you.”
Which of the following should NOT be included when taking a phone message?
“Caller's telephone number” ”
“Message taker's telephone number”
“Initials of the message taker
“Full name of the caller”
Which type of telephone answering system is more efficient in that the caller will be connected to an operator?
cell phone
“Answering machine”
pager
“Answering service”
Which of the following is a proper telephone greeting?
“"Hi. This is Marsha."”
“"Health Campus Cardiology department. This is Laura."”
“"Good afternoon. Valley Hospital. Senior records administrator speaking."”
“"Westville Pharmacy"”
Which communication technology allows many telephone calls to be answered simultaneously and uses a recorded message to provide a series of directions?
“Automatic Routing Unit (ARU)”
“Answering machine”
“Fax machine”
“Paging system”
At your place of employment, while eating a snack and talking with a friend, your telephone rings. What should you do?
“Swallow what is in your mouth, excuse yourself to your friend and answer the phone with focus.”
“Answer the phone while finishing your last bite of food.”
“Let voicemail pick it up.”
“Answer the phone and say, "Hold please." Then quickly finish the rest of your snack.”
What are some standard forms of documentation?
Health history,
, progress reports
notes, initial evaluation
discharge reports
None of the above
At its most basic, what is interpersonal communication?
The way that a person communicates internally, with themselves
The exchange of information between two or more people
A spoken understanding between people
The beliefs that people have about communication
What is the term that describes "anything that interferes with effective communication?"
“Communication barrier”
“Complacency”
“Selective comprehension”
“Preconception”
Which of the following is a method that health care workers and patients can use to overcome a vision challenge?
“Dim the lights”
“Describe what is happening”
“Minimize body language”
“Speak loudly”
. Which of the following is NOT a standard of documentation that should be followed by health care workers?
“Sign any information inserted into a patient file.”
“Double-check for the correct patient, chart, and form.”
“Record information performed or observed by another health care worker.”
“Draw a single line through an error, write the word "error", and initial it.”
What type of note-taking method describes how a patient's treatment has changed?
“SOAP”
“Health history”
“Initial evaluations”
“Narrative”
Which type of documentation has a purpose of supporting and giving evidence of the need for the patient's continued medical care?
“Initial evaluation”
“Progress report”
“Discharge report”
“Health history”
Which of the following describes all parts of a patient's health history?
“It is public record.”
“It is confidential.”
“It is available to employers.”
“It is available to health providers who are not caring for the patient.”
Which of the following is true of documentation?
“Documentation is perhaps the most critical communication that a health care worker will create.”
“Documentation must always be done in writing.”
“A new health history form is typically completed during every patient visit to a doctor.”
“Subjective observations made by the health care worker should be recorded in the patient's file.”
How should subjective statements by the patient be documented?
“With your initials”
“Preceded by "Patient said..."”
“Exact words in quotation marks”
“In parentheses”
Which type of documentation has a purpose of assessing the patient's condition, planning for treatment, and contains the goals for recovery?
“Initial evaluation”
“Progress report”
“Discharge report”
“Health history”
. Which part of a health history includes information about the patient's reason for seeking medical help?
“General statistical data”
“Chief complaint”
“Family history”
“Past history”
What is the benefit of using SOAP notes?
“Employees know where to look for information.”
“It is more time-consuming.”
“It describes changes to the patient's status or treatment.”
“It is in chronological order.”
What is another term for "symptom"?
“Subjective observation”
“Objective observation”
“Assessment”
“Treatment”
What are some standard forms of documentation?
Health history, notes,
initial evaluation,
progress reports,
and discharge reports
None of the above
