WorksheetsWeek 1: Post Training Quiz
Total questions: 6
Worksheet time: 12mins
For DTC Orders: How do we locate the order in Amazon?
Go to the appropriate Amazon Seller Account where the order can be found
Locate the Order by searching using the order ID from Shopify
On the Order Details Page, click on the "Cancel this order" button
A Buyer Message does not mirror in its Zendesk folder. What are our options to resolve this?
As a last resort, copy and paste the response seen in zendesk if it doesn't reflect in Seller Central
Try to look for the ticket in zendesk by using the customer's name.
Try to look for the ticket in zendesk by using the customer's email address.
Try to look for the ticket in zendesk by using the body of the email.
In High Alerts, What qualifies a Threatening Hijacker?
If the seller is not us.
If seller has 20 or more inventory.
If we received the High Alert with other sellers, they're automatically a Hijacker.
Other seller's price is equal to or less than our price.
None of the above.
We send refurbished replacements to Guardline purchases that are over 6 months.
True
False
Maybe
Where can you see the product performance and negative customer comments
VOICE OF THE CUSTOMER
ACCOUNT HEALTH
PRODUCT REVIEWS.
NONE OF THE ABOVE.
Where do we see data used in Sherlock Holmes and in searching for customer's shipping address?
Review Management Tracker
Slack
Knowledge R Us
Customer Data
