WorksheetsNH Embedding Quiz
Total questions: 11
Worksheet time: 5mins
I'm going on my lunch at 10am. What should be my status in Live Person?
Away
Back Soon
Online
Logout
_______ is the only woman who won Nobel Prize for Physics and Chemistry. She's known for her work on radioactivity.
Elizabeth Blackwell
Jane Goodall
Marie Curie
Select 3 - What are the high risk transactions?
Talk about general information which can be found in T.com
Disconnect mobile
Plot payment extension
Transfer balance from final account to an active account
Balance enquiry
Jack wants to know the last recharge on his prepaid. Which tool would allow me to quickly check the information?
CAT
Live Person
Siebel
Mocca
______ requires OTP.
Change of ownership
SIM Swap
Disconnect mobile with DPC ETC
Complete the Agent Survey widget found in LivePerson after you have authenticated the customer to avoid reauthentication;
False
True
Clicking, understanding and discussing NBA trigger with customer (if applicable) is a waste of time because we have 3 concurrences. It's okay not to click on NBA trigger.
True
False
PDC check:
When do you use this?
"Thanks for messaging with us today, Max. I’m glad we were able to get it sorted for you. If you need any help in the future with your Telstra services, feel free to message us back anytime. Take care and have a great day!"
During the opening of the chat
When I'm proposing the resolution
Closing the chat
I don't use this!
Services in Console such as mobiles on Upfront plan does not have billing account numbers.
True
False
That was not discussed in training
What's the max SLA when you have to process an order or investigating & understanding the customer's issue?
half an hour
one hour
15 minutes
When you put Private Message?
Pick two.
When you need to reply to customer
if a TL needs to provide guidance or direction to you within convo
B2Q or transfer
Sending a response to customer privately
