WorksheetsSupply-PKT-March-2
Total questions: 30
Worksheet time: 15mins
Swiggy service can be added for new onboarding captains
True
False
Minimum how many rides captain need to be completed to assign Zomato service for Cross utilization?
5 & above rides
8 & above rides
3 & above rides
15 & above rides
Which of the below cities doesn't have Swiggy Services
Kolkata
Bangalore
Lucknow
Coimbatore
Which city has Rapido PLUS?
Bangalore
Hyderabad
Delhi
Kolkata
Selva from Chennai Referred Muruga on the 23rd of March and he completed 50 rides in 10 days How much they get as a referral bonus and Joining Bonus?
They are not Eligible
Selva will get 500 rs and Muruga will get 500 rs
What is the current Platform Charges for Jaipur..?
10%
15%
20%
5%
What Captain has to do when he become a Rapido Plus captain?
Carry extra helmets for a customer, which has to be clean
Carry a back shield
Carry hand sanitizers & Carry Hair Nets
Anyone can become Rapido Plus Captain.
What exactly is Multicast?
Order Matching (or Dispatch) where we send an order to multiple Captains at the same time, with the condition that the first Captain who accepts it gets the Order assigned
Where we propagate an order to only one Captain at a time
What is the Insurance amount given to Auto Captain?
Up to 5 lakh accidental benefit
Up to 5 lakh accidental benefit+ Covid Insurance
No Insurance for Auto Captain
For which cities we can attach an online copy of RC on both sides in the dashboard if the vehicle belongs to the registered person's name?
All Cities
Delhi
Kolkata
Coimbatore
Ravindra is a captain from Chennai, he wanted to be an auto captain, but he has Rental Auto, so does he require NOC for Activation...?
Yes
No
Rajpal is from Ludhiana, and he referred Sripal to become a captain, on the 30th of March, will Rajpal get a referral bonus once the captain completes 50 rides in 10 days, If yes how much he will get..?
Yes, Rs. 300 for Old Captain and 100 for New Captain when new captain completes 40 Rides in 15 Days
No Referral bonus
Yes, Rs. 500 for Old Captain and 300 for New Captain when new captain completes 50 Rides in 10 Days
Lily Called Jimin, while on-call she observed that is Auto FC is Expired, can we accept this for activation?
Yes
No
If any DL is not verified in Parivahan portal and available in State government portal, can we accept that DL for Activating Auto service..?
No
Yes
Aravind wants to add B2B services to his Bike Taxi profile, Pavan called him today, what are the details to be explained to Aravind?
Pay Slab details
App Training & Demand Locations
Penalties & Peak Hours
Helmet, T-Shirt, Bag & Mobile holder details
Zomato/Swiggy Care & Captain Care
What is Captain Self-Help Bot-"Unable to Swipe"?
It is bot support for captains that help in quick resolutions for our Captains for unable to swipe issue. It gave Captains a way to update the status themselves (with limits on usage at day level currently)
It is Chat support for captains that help in quick resolutions for our Captains, for unable to swipe issue.
None of the above
Can we accept the PP for activation?
NO
YES
Is this DL Eligible for Bike taxi activation..?
NO
YES
What is the Error in this profile...?
Space Between DL number, which is incorrect
Profile name & DL name not matching
Its Just Perfect
None of the above
Pulsar 200 RS & Jawa Perak bike are eligible for Bike taxi activations...?
No
Yes
What is the call flow to be followed, for the Captain from Hyderabad City has watched the Training video and completed LMS (CU)?
Standard call opening>>Validate the docs(correct or not)>Probe whether he understood the LMS or not>> If the captain confirms he understood>> activate the profile and pitch for one ride & Close the call.
Explain Complete Call flow & Follow the sop.
Dahlia called to Ranjith,who is a captain from Delhi, while assigning service he said he is unable to Logging in and facing error as " Your phone operating system has been tampered. Kindly use an alternate phone to Login", what should Dahlia Reply to Ranjith..?
Guide him to call CCC and disposed the call.
Ask him to uninstall and reInstall the app.
Ask Captain to login through a non rooted device.
Ask Him to register with another number
New Shift for Trichy...
Trichy_CM
Trichy_CM4
Trichy_KM
Trichy_CM_New
Indore Shift is
Indore_CM
Indore_CM_2020
Indore_CM_Surge
Captains whose vehicle number is starting from DL that means who is registered from Delhi (DL) RTO have to be kept in_______________
Delhi_AUTO_CM
NCR_AUTO_CM
Delhi_CM15
Delhi_Cm
Hitesh is a captain from Indore and he referred Mitesh on the 30th of Mar and completed 30 rides by the 7th of Apr, will Hitesh and Mitesh get a referral Bonus & Joining Bonus..? If Yes how much...?
No, They will not get any amount
Only Hitesh will get Rs. 200 for Old Captain and Rs.150
Only Mitesh will get Rs. 200 for Old Captain and Rs.150
Hitesh will get 300rs as a referral bonus and Mitesh will get 200 rs as a Joining Bonus.
Sendhil wants to change his number to another number, what should be the criteria ..?
The wallet balance should be zero, If the Wallet balance is Upto 5rs can be done
New number should not be registered with us as a customer/captain
Captain should have not done any rides that day.
-ve balance can't be done
Should visit the office before changing the number
Can we accept this DL for Activation...?
Yes
No
Vimal is a captain from Delhi and he wishes to do Auto service in Rapido, and his RC number is WB05SB1234, what shift to be assigned for him?
Delhi_Auto_CM
NCR_Auto_CM
Gowtham is an Auto captain from Delhi, Whose Profile got activated Yesterday, Now the captain is demanding for Jacket? what should be the agent rebuttal?
We are not providing Jackets as of now, If we start providing the jackets you will receive an SMS/Notification
Guide captain to visit Office to collect Jackets
