WorksheetsSupply-PKT-April-2
Total questions: 25
Worksheet time: 13mins
Can we Enable & Disable Link Service from the Service Manager Option..?
Yes
No
The captain is from Hyderabad and has updated his friend's vehicle & wants activation for link services, can we activate the captain for the same?
Yes
No
If LMS complete is untick in the dashboard, can we activate the profile?
Yes
No
Ranga is activated under the GGN_Zypp shift, now he wants FD can we change his shift and assign B2B services for him..?
Yes
No
What is the new Pay slab for Chandigarh_Bike Taxi..?
Base fare 10/-, Rs.3/km until 4 km, Rs. 5/km till 6 km and Rs.8/km post 6km, 0.5 Rs per minute as time charge. 15% Platform Charges per order
Rs 11 - Base Fare,minimum fare 19, Rs 3 per km- up to 4KM,Rs 7 per km -post 4Km, Per minute charge: 0.75ps, Platform fee will be - 7 % per order.
Rs 11 - Base Fare,minimum fare 19, Rs 3 per km- up to 4KM,Rs 7 per km -post 4Km, Per minute charge: 0.75ps, Platform fee will be - 10 % per order.
Base fare 10/-, Rs.3/km until 4 km, Rs. 5/km till 6 km and Rs.8/km post 6km, 0.5 Rs per minute as time charge. 10% Platform Charges per order
Is Rapido Legal...?
Yes
No
In which cities Food delivery for auto service are live..?
Chennai
Delhi
Bangalore
Chandigarh
Raghav is facing an issue, and he is getting an error as "Not allowed to use this APP", what should be the probing and resolution..?
Probing: Please confirm with the captain whether he has registered in the partner manager app. Resolution: If the captain is registered in the Partner manager app, he cannot become a captain with the same number.
Probing: Please confirm with the captain whether he has registered in the Customer app. Resolution: If the captain is registered in the Customer app, he cannot become a captain with the same number.
What are the eligibility criteria to win a Gold coin for a captain..?
The highest referred captain will be eligible to get Gold Coin. Keeping min 20 referral criteria to eligible for this activity
The highest Rides taken captain will be eligible to get Gold Coin. Keeping min 20 rides criteria to eligible for this activity
The highest B2B orders captain will be eligible to get Gold Coin. Keeping min 20 B2B orders criteria to eligible for this activity
Out of the below-given cities which city does not have a gold coin winning opportunity..?
Kolkata
Madurai
Coimbatore
Chennai
Rohit is a captain from GGN, what shift to be assigned for Link service..?
GGN_CM
Delhi_CM
Ncr_CM
GGN_CM_Active
What is the buddy pay feature...?and its live-in how many cities
Captain with Low Wallet Balance or Captain whose threshold has reached will be able to see this feature on the same pop up where we ask him to recharge his wallet On Click on "Ask your friend to recharge", a payment link will be generated and that link could be shared with his friends, relatives or anyone who is ready to pay Rapido on his behalf, and it live in 4 cities.
Captain with Low Wallet Balance or Captain whose threshold has reached will see this feature on the same pop-up where he can pay through his wallet on Clicking the link and this feature is live in PAN INDIA.
what is the time threshold of the Payment link of Buddy pay will be active..?
10 minutes
a day
no threshold
15 minutes
Lily Called to Jimin, while on call she observed that is Auto FC is Expired, can we accept this for activation?
Yes
No
Jung is a captain from Hyderabad, He said NI due to COVID 19 Pandemic Situation,.......What should be Jasmine rebuttal on this...?
Pitch about safety Kit/Sanitizer kit
Pitch about Welfare Program
Pitch about Both safety Kit/Sanitizer kit & Welfare Program
None of above
Dahlia called to Ranjith,who is a captain from Delhi, while assigning service he said he is unable to Logging in and facing error as " Your phone operating system has been tampered. Kindly use an alternate phone to Login", what should Dahlia Reply to Ranjith..?
Guide him to call CCC and disposed the call.
Ask him to uninstall and reInstall the app.
Ask Captain to login through a non rooted device.
Ask Him to register with another number
Chetan is a captain from Hyderabad, and he was referred by Vipul on 21th Apr, Now Chetan completed 40 rides within 7 days, will they get a referral bonus. If Yes, How much...?
Yes, Chetan will get 500 rs & Vipul will get 500 rs
Yes, Chetan will get 250 rs & Vipul will get 250 rs
Yes, only Vipul will get 500 rs
No, they will not get it.
While Pitching for LR ,captain says, I have Not Applied for Job,NI, What should be the resolution..?
Should explain about Flexible timing,Earning Capacity.
Explain the Pay slab in detailed based on the service
Dispose the call as NI,No specific reason
Even after convening when captain says,I am getting long distance order hence Not Interested. What is the disposition?
Not Interested>> No specific reason(VOC should be captured in Manual remarks)
Not Interested>>Not interested in FD
Not Interested>>Due to Covid 19 //Lockdown (mention in manual remarks/capture VOC)
Not Interested>>Less Payment Offered (mention in manual remarks/capture VOC)
Anjum is a captain from Delhi, He wants his profile to be activated in Rapido captain, so what are the service to be pitched while activation
Only Link
Link,C2C
Link,C2C,B2B,Hire
Only B2B
Rajesh called to Rohit for Zomato Service addition,who is from Chennai, while explaining, Rohit said for every ride he is charged 5% addition, why it is so...?
Because Rohit didn't upload his PAN/aadhaar Card
Platform charge Changed
Rider busy Penalty
None of the above
Rapido has started with Covid insurance with 20,000 sum assured for Captains who all are infected with Covid.
True
False
Aravind wants to add B2B services to his Bike Taxi profile, Pavan called him today, what are the details to be explained to Aravind?
Pay Slab details
App Training & Demand Locations
Penalties & Peak Hours
Helmet, T-Shirt, Bag & Mobile holder details
Zomato/Swiggy Care & Captain Care
What is Captain Self-Help Bot-"Unable to Swipe"?
It is bot support for captains that help in quick resolutions for our Captains for unable to swipe issue. It gave Captains a way to update the status themselves (with limits on usage at day level currently)
It is Chat support for captains that help in quick resolutions for our Captains, for unable to swipe issue.
None of the above
Which cities have Hire Services..?
Bangalore
Delhi
Jaipur
Hyderabad
Chennai
