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Total quality management

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

It is management approach wherein decision making is shared with the subordinates

a)

Employee Empowerment

b)

Improved Work Outcomes

c)

Increased Employee Satisfication

d)

Cost Benifits

2.

[Rationale for Empowerment]


An empowered is attentive to details, efficient, and self-confident since she/he doesn't need to stop working and consult a manager every time a decision must be made.

a)

Increased Employee Satisfication

b)

Improved Work Outcomes

c)

Cost Benefits

3.

An empowered employee finds his/her job satisfying since she/he has a voice in the execution of his tasks.

a)

Career Development

b)

Cost Benefits

c)

Increased Employee Satisfication

4.

Empowering Employee improves retention resulting to lesser cost incurred by the organization in term of recruiting, hiring, and training of new employees

a)

Cost Benefits

b)

Career Development

c)

All of the Above

5.

Empowering employees provides opportunnities for the employees to develop their skills and take on greater challenges and roles in the organization

a)

Cost Benefits

b)

Career Development

c)

None of the Above

6.

[ Inhibitors of Empowerment]


Managers may feel insecure because they perceived that full implementation of employee empowerment will diminish their power as the boss

a)

Resistance from the Management

b)

Resistance from Employees and Union

7.

[Managers Roles in Empowerment]


A manager consistently empowerment programs and reinforces them in tangible ways

a)

Commitment

b)

Leadership

c)

Facilitation

d)

None of the Above

8.

[ Implementing Empowerment]


The process requires managers to serve as facilitators in drawing out recommendations from group members.

a)

Walking and Talking

b)

Brainstorming

c)

Suggestion Boxes

9.

[ Empowerment Errors to Avoid ]


Managers must establish a certain level of boundary or limitation to the employee in applying the concepts of empowerment.

a)

Both B and C

b)

Lack of Training of the Employees

c)

Unclear Meaning of Empowerment

10.

Managers must provide training for all employees in the aspects of critical thinking and good decision making

a)

Unclear Meaning of Empowerment

b)

Brainstorming

c)

Lack of Training of the Employees