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WorksheetsSupply-PKT-April-1
Total questions: 20
Worksheet time: 10mins
Which of the below cities doesn't have Swiggy Services
Kolkata
Bangalore
Lucknow
Coimbatore
Rahim called a captain for activation, but the captain is suffering from COVID and he will get activated later, what disposition needs to be done?
NOT_INTERESTED SUP>>No Specific Reason
NOT_INTERESTED SUP>>Not Interested in Food Delivery
NOT_INTERESTED SUP>>Due to Covid 19 //Lockdown
CALL BACK FUTURE PROSPECT>>Health Issue
A captain from Ghaziabad wants to purchase a helmet from the office, what should the agent Inform..?
Visit City office in Ghaziabad
Visit City Office in Noida
Chetan is a captain from Kolkata, and he was referred by Vipul on 11th Apr, Now Chetan completed 50 rides within 4 days, will they get a referral bonus. If Yes, How much...?
Yes, Chetan will get 1000 rs & Vipul will get 1000 rs
Yes, Chetan will get 500 rs & Vipul will get 500 rs
Yes, only Vipul will get 1000 rs
No, they will not get it.
Is Rapido Legal...?
Yes, Its is
No, It is not
Samir is an auto captain from Delhi and his vehicle number is HR55U4879, which shift to be assigned to him?
GGN_Auto_CM
NCR_Auto_CM
Delhi_Auto_CM
Vijay Sethupathi is a Bike Taxi captain from Mumbai, he dropped Ajith Kumar (Customer) and it was an online payment, how much should be the platform charges deducted from Vijay Sethupathi's wallet...?
20%
15%
No Platform Charges
18%
Nitin is a agent, called Vinod to assign service for B2B, and He said that he is unable to Login to the app, now what should be Nitin's reply to the Captain's question...?
Probe for the Error, and try to resolve it, if not resolved guide him to Call CCC.
Guide captain to Visit Office
Ignore that and proceed with service assign
Ask him to uninstall & reinstall the app.
What is Batch Orders...?
A captain can take multiple orders at the same restaurant at a time for delivery
A captain can take Multiple orders to the same customer
A Captain will be working on Batch timings, for a specific Customer
A Captain will be working on Batch timings, for a specific Restaurant
Anthony is a captain from Delhi, he said he is NI in rapido Bike taxi due to COVID 19 pandemic, what should be agent rebuttal on this...?
Pitch about Welfare program and try to convince him with safety & PPE kit.
Pitch about B2B only
Empathize for the same and disposed the call
What is the Insurance amount given to Auto Captain?
Up to 5 lakh accidental benefit
Up to 5 lakh accidental benefit+ Covid Insurance
No Insurance for Auto Captain
Raman is a captain from Hyderabad, FD services are suspended and we are unable to activate the profile, then what should be the disposition for this call.
Callback>>Asked to callback later
Not Eligible>> Deactivated
Not Eligible>>Service Suspended_Cannot activate
Callback>>Tech issues
Daisy called to Farhan, while on call Daisy observed that his DL was not clear, hence she asked Farhan to Upload the documents, so Farhan asked to call after an hour, what should be the Disposition for this scenario ?
He will upload the Documents Later
Profile photo not matching with DL photo
DL photo of poor quality
Asked to callback later
Dahlia called to Ranjith,who is a captain from Delhi, while assigning service he said he is unable to Logging in and facing error as " Your phone operating system has been tampered. Kindly use an alternate phone to Login", what should Dahlia Reply to Ranjith..?
Guide him to call CCC and disposed the call.
Ask him to uninstall and reInstall the app.
Ask Captain to login through a non rooted device.
Ask Him to register with another number
Radhe Shyam called Man Mohan for Zomato Service addition, who is from Chennai, while explaining, Man Mohan said for every ride he is charged 5% addition, why it is so...?
Because Man Mohan didn't upload his PAN/aadhaar Card
Platform charge Changed
Rider busy Penalty
None of the above
Aravind wants to add B2B services to his Bike Taxi profile, Pavan called him today, what are the details to be explained to Aravind?
Pay Slab details
App Training & Demand Locations
Penalties & Peak Hours
Helmet, T-Shirt, Bag & Mobile holder details
Zomato/Swiggy Care & Captain Care
Does Anjan want to change his mobile number, and his profile is not activated in any other number, what are the rules for the same?
The wallet balance should be zero, If the Wallet balance is Upto 5rs can be done
A new number should not be registered with us as a customer/captain.
Captain should have not done any rides that day.
-ve balance can't be done
Just activate the number which Anjan wanted to work from.
Rapido Provides Covid insurance with 20,000 sum assured for Captains who all are infected with Covid.
True
False
What is Buddy Pay..?
Captain with Low Wallet Balance or Captain whose threshold has reached will be able to see this feature on the same pop up where we ask him to recharge his wallet On Click on "Ask your friend to recharge".
Buddy Pay enables Customers to pay Captains by scanning a dynamic QR code that will be generated in the Captain app on order level. This will enable us to decrease cash transactions.
Praneeth said NI, Due to RTO/Police Issue, even after convincing what should be the disposition?
Not Interested>>Due to RTO/POLICE Issues
Not Interested>>No Specific reason
Not Interested>>Less Payment Offered
