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WorksheetsPPED_MQ#1
Total questions: 25
Worksheet time: 26mins
The following are the 6Ms of Basic Resources of an organization except:
Men
Materials
Machines
Method
Manual
Contingency plans are the plans that used for a company's strategies for long-term goals and success.
True
False
It is the act of assigning a specific task or purpose to a person or group of people.
Staffing
Leading
Controlling
Delegation
In staffing, it includes the following EXCEPT:
recruiting and selecting candidates for the position
compensation
corrective actions during the process
training
Directing involves motivation, leadership styles, and approaches, and communication.
True
False
The following are the fundamental functions of management except:
operating
staffing
planning
controlling
In a big organization, they are the ones who does the strategic planning for the whole company.
Top level management
Middle level management
Lower level management
Production management
The following are the importance of delegation except:
Effective Budgeting
Employee Development
Management Hierarchy
Employee motivation
Staffing involves motivation, leadership styles, and approaches, and communication
True
False
This type of control corrects problems after they occur.
Feed forward control
Feedback control
Concurrent control
Preliminary control
This refers to the strategic planning, organizing, directing, and controlling of financial undertakings in an organization or an institute.
Strategic management
Financial management
Operations management
Production management
The following are the advantages of financial management, except:
having a reactive management
applying for a business loan will be easily approved by the banks
can make good critical financial decisions.
will be more cost-efficient management
The following statements are the tips to have good financial management, except:
the success of a business is indicated only on how much profit you earned
efficient bookkeeping will help the business to monitor its cashflows
an entrepreneur should also do audits regularly
Budgeting is also known as ________.
investment plan
spending plan
profit plan
special plan
It is the process of creating a plan to spend your money.
Saving
Investing
Purchasing
Budgeting
Creating this spending plan allows you to determine in advance whether you will have enough money to do the things you need to do or would like to do.
True
False
It is concerned with the policies and procedures framed by an organization for managing, documenting, evaluating, and reporting financial transactions of an organization.
Financial Control
Budgeting
Investing
Quality Control
The following are the objectives of financial control, except:
Economic Use of Resources
Preparation of Budget
Minimization of Profit
Survival of Business
Reduction in Cost of Capital
This aims to create a mutually beneficial relationship with the customer that extends beyond the initial purchase
Customer relations
Customer service
Customer concerns
Customer complaints
These are the measures taken to ensure a long-term relationship with customers.
Reactive functions
Proactive functions
Relations functions
Personnel functions
What type of function when the business respond to the complaints of its customers?
Reactive
Proactive
Responsive
Presenting
The following are the benefits of having a positive relationship with its customers, except:
Customer Retention
Customer Complaints
Customer Loyalty
Customer Satisfaction
The following are the ways in dealing customer complaints, except:
Stay calm
Shout at the complainant
Acknowledge the problem
Get the facts
Offer a solution
Good customer service stretches only when the customer purchases the product.
True
False
The following activities are under the pre-transaction services, except:
Organizational set-up
Queue management
Employee skills
Persuasive marketing
