Font size
WorksheetsSG Voice NH Quiz #1
Total questions: 30
Worksheet time: 3hrs 30mins
What are the 2 social media accounts that a customer can use in signing up with Lazada?
Google and Facebook
Google and Instagram
Google and Twitter
Google and Tiktok
You will need to have the following when signing up for a Lazada Account.
Valid Email and Credit Card
Contact Number and Credit Card
Contact Number and Local Address
Valid Email and Contact Number
These items are being sourced and sold by different Merchants Internationally.
Local Marketplace
Crossborder Marketplace
LazMall
Retail
If a customer uses his desktop to log in on Lazada account, which part of the Lazada website can a customer edit his personal details?
Manage My Account
My Orders
My Reviews
Lazada Wallet
What is the product type of the item?
LazMall
Local Marketplace
Crossborder Marketplace
Retail
What is the product type of the item?
LazMall
LazMart
RedMart
RedMall
What is the product type of the item?
Taobao Collections
Crossborder Marketplace
Local Marketplace
Retail
Jeffrey forgot his Lazada account's password. He called to inquire what he needs to do. How will we assist Jeffrey?
Advise to create a new account instead.
Advise to click on "Forgot Password" and register mobile number/email to reset password.
Advise that we will escalate this to our IT team by raising a 911 ticket.
Advise to just wait 24 hours and try again their password.
What are the major Singapore-issued credit cards that are accepted by Lazada? Select all that apply.
Discover
AMEX
VISA
Mastercard
What is the maximum spending requirement for IPP?
$25,000
$20,000
$10,000
$30,000
The below credit cards are eligible for Installment Payment Plan (IPP). Select all that apply.
HSBC
OCBC
Citibank
DBS
If the card is terminated, how will a customer pay for the total amount due on his Installment Payment Plan (IPP)?
The customer needs to raise this issue directly with the relevant bank and pay SGD 150 admin fee.
The customer needs to raise this issue directly to Lazada and pay SGD 150 admin fee.
The customer needs to register another card to continue the IPP.
The customer needs to raise this issue directly with the relevant bank and pay SGD 250 admin fee.
When was Lazada founded?
March 27, 2012
March 24, 2012
May 27, 2012
March 28, 2012
Who is the current CEO of Lazada Group?
Maximilian Bittner
Chun Li
Cheon Lee
Jack Ma
This is is a curated selection of leading international and local brands, top-rated online brands and authorized brand distributors. All items here are authentic and branded.
LazMart
LazMall
Retail
RedMart
Customer can collect the parcel in the collection point within ____ days.
2
5
3
4
Who is the ONLY designated shipping provider for Collection Orders Fulfillment?
SpeedPost
CJ logistics
NinjaVan
SingPost
If customer chooses Standard Delivery, how much is the shipping fee if local marketplace item's weight is 6KG?
$1.49
$4.16
$3.95
$5.95
A tool used to check customer's account and order details.
Xphase
Xspace
Xplace
The collection point is already full. 3pl sent SMS to the customer to choose a new collection point location. What happens if the customer does not respond to the SMS about the new Collection Point pick up within 24 hours?
3PL will return back the parcel to the seller/warehouse
3PL will leave the parcel unattended to customer's default shipping address
3PL will send another SMS for customer to pick another new collection
Which of the below partner courier is considered as UNTRACEABLE?
NinjaVan
CJ Logistics
SingPost Postal Mail
This shipping option is delivered by the seller.
Postal Mail
Home Delivery
Collection Point
Seller Own Fleet (SOF)
This is a part of the Lazada website where we can see the details of the item/product.
Product Description Page
Ratings and Review
Checkout Page
Help Center
In Lazada's mobile app, where can customers track their parcel?
My Account > My Orders
My Account > Settings
My Account > Help
Overseas postal mail may take up to _____ days to reach customers
30 days
15 days
14 days
How much is a SingPost postal mail shipping fee?
$1.92
Free
$3.95
Customer has difficulty opening the locker from the NinjaVan's collection point. What will you advise the customer?
Advise to reach out to Ninja Van customer service for further assistance.
Advise that we will email Ninja Van for further assistance.
Advise to reach out to SpeedPost customer service for further assistance
What do we advise the customer given that the delivery will be done by SOF and they are asking for the arrangement?
Educate the customer to chat/liaise with the seller directly and arrange.
Inform the customer that we will be contacting our seller on their behalf.
Educate that there is no option to have a delivery arrangement and they just need to wait for the parcel to be delivered.
If customers did not receive the OTP upon resetting the password, to whom should we escalate the case?
Alipay
GOC/911
Finance
SWAT PH
Customer placed an order 5 minutes ago. Then, he realized that he entered the wrong shipping address. How will you help the customer?
Advise to cancel the order, change his shipping address, and place a new order
Advise that we will cancel the order for him so that he can change his account details first before placing a new order.
Advise to call the seller/3PL to change the delivery details for him.
