WorksheetsCustomer Service 101
Total questions: 10
Worksheet time: 4mins
What are the 6 Common Customer Expectations in the Store?
Friendliness, Empathy, Accuracy, Professionalism, Credibility, Honesty
Friendliness, Empathy, Credibility, Professionalism, Promptness, Honesty
Friendliness, Empathy, Accuracy, Professionalism, Promptness, Honesty
Friendliness, Empathy, Accuracy, Perfectionist, Promptness, Honesty
What are the four Basic Needs of a Customer?
Understood, Welcome, Important, Care
Understood, Willingness, Importance, Care
Understood, Welcome, Important, Comfort
Understood, Willingness, Impart, Care
What is Fannatitudes?
It’s about other people and how they can make difference in the branch/store and create great experiences.
A fanatical attitude that fuels great experiences for customers and fellow team members
A power to create experiences that are only better for your branch employees.
The specific and unique value you offer that customers are willing to pay for.
What's the impact of Poor or Bad Customer Service to the Company
Customers will give high ratings to service
They will not return to our business again
We will have satisfied and loyal customers
We will gain the trust of our customers
TRUE or FALSE:
Most important thing in treating your customer is that you treat them like People.
(a)
A Step in Fannatitude wherein you are always ready, attentive, focused, and friendly.
You are my Priority
Game Face is only my face
I am the Key Ingredient
TRUE or FALSE:
It is more expensive for a company to maintain a customer rather than getting new customer.
(a)
In fannatitudes, what are the various opportunities to provide great service to our customers?
In the store
At your computer
At your customer's door
At the field
On the phone
TRUE or FALSE:
Always listen for feelings communicated as well as the content of the message
(a)
TRUE or FALSE:
The secret to a great service is our customers.
(a)
