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WorksheetsBM Unit 1, AOS 2: External Environment
Total questions: 20
Worksheet time: 11mins
Which of the following is not considered as one of the environments of business?
Internal
Macro
Operating
Operations
Over which environment does the business have the largest degree of control?
Internal
Macro
Operating
Operations
Which of the following is not a factor from the operating environment?
Customers
Suppliers
Employees
Competitors
Which of the following aspects of a business would be affected by legislation and government regulations?
Taxation
The rights of employees
Permits & licences
All of the above
Which of the following best describes the term ‘trend’ with regards to societal attitudes?
The general direction in which people’s attitudes or behaviour in society is developing or changing
A decline in customer awareness of the negative contributions of large businesses to society
The bottom line of a business’s financial statements
The boycotting of a company’s products
Which of the following best describes consumer confidence?
How businesses feel about their future in economic terms
How consumers feel about their future in economic terms
How consumers feel in terms of their body image
How consumers feel in social situations
Which of the following is the most likely outcome when there is a fall in consumer confidence?
A decrease in sales as consumers spend less
An increase in sales as consumers spend more
A decrease in investment as businesses spend more
An increase in investment as businesses spend more
Which of the following is considered a negative consequence of improvements in technology?
Technological advances have created jobs in the industries that provide technological products.
As technology replaces workers, businesses can reduce their labour costs.
As technology replaces workers, many people are left unemployed.
All of the above
Which of the following is not a benefit of a business being socially responsible?
Increased sales
Higher staff morale
Higher staff turnover
Better relationships with stakeholders
Which of the following would be considered a socially responsible practice?
Donating profits to charities and foundations
Outsourcing production to nations where labour is cheaper
Reducing waste in the production process
Recycling materials for reuse in productions
True of False: Customers are more likely to purchase products from a socially responsible business.
True
False
Which of the following would be a consequence of a business failing to act in a socially responsible manner.
Alienating consumers who boycott the business
Increase in staff turnover, as people are less likely to stay at an organisation that doesn’t align with their values and beliefs
A decline in sales and profitability
Increased brand reputations and community involvement
Which of the following best defines the term ‘supply chain’?
A supply chain is the method of transport used to deliver goods from a supplier to the business.
A supply chain is the network of suppliers from which the business purchases resources.
A supply chain is the way in which the business supplies its goods to the customer after production.
A supply chain is the steps that are required to produce the end product of the business.
There are many factors that a business must consider when planning its supply chain and choosing its suppliers. Factors include;
the price and quality of the goods supplied
the distance of the suppliers to the business
the rate that stock is used and whether it is at risk of expiring
whether or not the supplier is ethically and socially responsible.
All of the above
Which of the following describes a role of workers’ unions?
To uphold the rights of workers
To increase productivity within businesses
To ensure every worker is contributing positively to the profitability of the business
All of the above
Which of the following is the main reason why a business needs to recognise and assess changes in consumer tastes?
To consistently satisfy the needs and wants of its customers
To ensure the business stays profitable
To assure the ongoing viability of the business
All of the above
To which of the following business environments do competitors belong?
Internal
Operating
Macro
Micro
Which of these strategies can help a business obtain a competitive advantage?
Offering a cheaper or better quality product than competitors
Catering for more specific customer tastes
Buying out rival competitors
All of the above
(a) is the practice of moving some of a business’s processes or services to the same or another business located overseas.
(a) is hiring another business to perform some of the business’s processes or services.
