NEW
Font size
WorksheetsOffice orientation & communication
Total questions: 15
Worksheet time: 8mins
The inputs that go into the production process are:
land and labour
land, materials, labour and capital
Labour and capital
land, materials and capital
Dissemination of information means that the information is:
stored
destroyed
altered
distributed
The basic skills and knowledge that are most important to office jobs are:
skills in numeracy and literacy
maintaining good working relationships
the ability to use basic computer software
all of the above
The main objective of any business is to:
find more customers in order to replace old customers
make sure its employees are always happy in their jobs
make a profit by giving its customers what they want
expand its premises so that it has more space to produce what it produces
The main skill unique to both the marketing clerk and the sales clerk is:
focusing on keeping expenses as low as possible
focusing on the customer's needs
focusing on being different
focusing on looking after other team members
A cellular office is one in which:
its occupants sit in their own work cubicles, called cells
between 10 and 20 people work
between 1 and 4 people work
there is never a window
Carpel Tunnel Syndrome is an illness:
affecting the throat
caused by repetitive strain on the wrist
which only affects managers in the office
caused by looking at the computer screen for too long
Combination equipment usually mixes the features of the following individual pieces of office equipment:
telephone, photocopier, fax machine
risograph, printer, fax machine
fax machine, photocopier, shredder
photocopier, fax machine, printer
The word 'skills' means the same as:
abilities
attitudes
qualifications
experience
A digital camera is more useful in the modern office than a traditional camera because:
traditional cameras are considered too expensive these days for the average company
the photographs taken by a digital camera can be easily placed on a computer for distribution via email
traditional cameras are not light enough to take outside the office
digital cameras are more appealing to office staff than traditional cameras
Which of the following is NOT a form of electronic communication?
voicemail
cellular phone
video
Which of the following should NOT be included on a memo?
To
From
Salutation
Date
A letter contains all the following except:
Agenda
Signature
Complimentary close
Subject heading
Factors that influence the selection of communication include:
Cost
Need for a written record
Nature of message
All of the above
Which of the following would be suitable for communicating information to a large number of people in different countries?
voicemai
telephone
cellular phone
