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WorksheetsSolution Selling Quiz
Total questions: 10
Worksheet time: 5mins
Solution selling is
Complete set of products, accessories & services which satisfies their need
Product of choice of customer
Services like installation and demonstration
Products at Best price
Solution selling starts from opening the door and welcoming the customer.
TRUE
FALSE
We should pitch the accessories after the sales of product
TRUE
FALSE
While demonstration the product should be
On the Designated area
In hands of solution executive
In hands of customer
In the box
If the customer has taken the demo and is convinced about the product
We should wait for customer to decide
we should ask for sale
We will explain more about that specific product
We can leave the customer alone
If the customer raises concern about lower price with other organised retailer
We can ask customer to buy from them
We can give customer discount
Talk about resQ and 15 days price match guraantee
We can make false commitment
We should shake hands with customer even if customer has not offered it
TRUE
FALSE
Which of the following should never be done in case customer has objections?
Show genuine interest in customer queries
Be polite and hear patiently
Test Understand
False commitment
Which of the following is the standard to be maintained during greeting?
3 feet 30 sec
30 feet 3 seconds
10 feets
3 feet 10 seconds
Which of the following is not acceptable during sales?
Complimenting customer
Talking on mobile phone
Thanking for visiting out store
Welcoming customer back for any other purchase
