WorksheetsSpring Semester Review #2
Total questions: 62
Worksheet time: 1hrs 2mins
Name
Class
Date
1.
What is the first step of the Design Process?
a)
Identify the Problem
b)
Explore ideas
c)
Test
d)
Design
2.
A problem isn't always a bad thing. sometimes the problem is defined as how to improve on something that already exists.
a)
true
b)
false
c)
d)
3.
Your prototype will become the blueprint for whatever you build.
a)
false
b)
true
c)
d)
4.
A _____________________ is a quick version of the product you can use to test your design. Designers and engineers might make hundreds of these as they test all the individual parts of a particular new product.
a)
Rapid Prototype
b)
Model
c)
Rapid Design
d)
Prototype
5.
______________________ is an advanced manufacturing technique used in a variety of industries. It can be used to create a prototype.
a)
3D Printing
b)
Prototype Printing
c)
CAD
d)
6.
____________ is a synthetic material used in a variety of products including ropes, track pants, and shoelaces.
a)
Nylon
b)
Metal
c)
Polylactic Acid (PLA)
d)
7.
What are the steps of the Design Process?
a)
Identify the Problem, Explore, Design, Build, Test, Improve
b)
Identify the Problem, Explore, Design, Build, Improve, Test
c)
Explore, Identify the Problem, Design, Build, Test, Improve
d)
8.
Good recommendation engines will use your search history to learn a lot about your likes, interests, and preferences.
a)
true
b)
false
c)
d)
9.
When you rate a product online, you share your taste preferences. A recommendation engine will use this information to offer up similar products.
a)
true
b)
false
c)
d)
10.
Every website you visit, video you watch, or song you listen to creates data about you and your interests.
a)
true
b)
false
c)
d)
11.
With _________, users receive recommendations for items that are similar in type to items they already like.
a)
content-based filtering
b)
competitive-based filtering
c)
collaborative filtering
d)
correlative filtering
12.
Online recommendation engines typically are based on collaborative filtering and content-based filtering.
a)
true
b)
false
c)
d)
13.
Meta tags are information that is created about a particular individual whenever they are online.
a)
false
b)
true
c)
d)
14.
Meta tags are snippets of text that describe the content of a page or object.
a)
true
b)
false
c)
d)
15.
Which of the following items is NOT an imaging tool used by doctors?
a)
Stethoscope
b)
X-Ray
c)
Computed Topography (CT)
d)
None of the Above
16.
What kinds of people might a doctor work with to provide the best possible patient care?
a)
Doctors work with patients, radiologists, nurses, and other medical professionals
b)
Doctors work with other medical professionals, but never with patients
c)
A doctor will only work with a nurse
d)
A doctor will only work with a nurse
17.
What steps does a doctor take before making a hypothesis?
a)
Review the patient file, examine the patient
b)
Order imaging, make a diagnosis, provide treatment
c)
Review the patient file, provide treatment
d)
Examine the patient, order imaging
18.
At the end of a visit, the doctor may choose to...
a)
All of the above
b)
Provide treatment
c)
Refer the patient to a specialist
d)
Send the patient home without treatment
19.
Listening to a patient, feeling for abnormalities, and using a stethoscope to listen to heart and lung sounds are all ways that a doctor can examine a patient.
a)
true
b)
false
c)
d)
20.
The ___________ refers to a network of physical devices that use sensors, software, and connectivity to share data.
a)
Internet of Things
b)
Software Device
c)
Connected Thing Theory
d)
Device Internet
21.
A doctor should take into account a patient's lifestyle and personal health goals when providing treatment options.
a)
true
b)
false
c)
d)
22.
A scatter plot graphs shows the relationship between ____ variable(s).
a)
Two
b)
One
c)
Three
d)
Four
23.
Facts, information, or statistics, typically used for analysis, reference, or as a basis for calculation.
a)
Data
b)
Prototype
c)
Cardiologist
d)
Collaboration
24.
Computer-Aided Design
a)
CAD
b)
Tinker
c)
Prototype
d)
Rapid Prototype
25.
A STEM career that combines expertise of data science and computer science.
a)
Connection Scientist
b)
Engineer
c)
Design Process
d)
Internet of Things
26.
A home automation technology that connects a lighting system to connected controls, sensors, and other devices.
a)
Smart Lighting System
b)
Smart Thermostats
c)
CAD
d)
Prototype
27.
Bugs are things that seem to be broken. When a player cannot move forward in a game, like when a button does not work, it is an important thing to fix.
a)
true
b)
false
c)
d)
28.
Collaboration is working together toward a shared goal
a)
true
b)
false
c)
d)
29.
The design is a real-life mode of your concept. This lets you test the concept before you make it.
a)
false
b)
true
c)
d)
30.
Hypertext Markup Language that is great for creating websites.
a)
HTML
b)
JAVA
c)
Prototype
d)
Rapid Prototype
31.
Which of the following statements about the hot end in a 3D printer is TRUE?
a)
The hot end melts the material and places it on the correct spot.
b)
All of the above
c)
The hot end heats the bottom of the 3D printer bed that the object sits on.
d)
The hot end ensures the material does not get too hot to print the 3D object.
32.
Which of the following steps is NOT part of the Design Process?
a)
None of the above
b)
Improve
c)
Identify the problem
d)
Explore
33.
Imagine you are designing a new backpack: why might you choose different materials for different parts of the backpack design?
a)
Different materials are best suited to different tasks.
b)
All materials will usually work with a prototype.
c)
This is not a good idea, you should always make the design out of only one material.
d)
All of the above
34.
Customer service does not impact customer experience.
a)
false
b)
true
c)
d)
35.
To listen completely to a customer, you should focus on what the customer is saying and not what you plan to say in response.
a)
true
b)
false
c)
d)
36.
What is the definition of customer service?
a)
The assistance provided by a company to people who buy or use its products or services
b)
The advice given between employees to help customers.
c)
The assistance provided by a sales rep on the sales floor.
d)
The advice provided by a customer service rep over the phone.
37.
Which of the following is NOT something to which customer's pay attention?
a)
Handwriting
b)
Words
c)
Appearance
d)
Facial Expressions
38.
Your feelings about yourself will affect the way you deal with the customer.
a)
true
b)
false
c)
d)
39.
Which of the following is an example of in-person customer service?
a)
Both the customer and employee are in a store
b)
The employee is in the store and the customer is on the phone.
c)
The customer and employee are chatting online.
d)
The customer left a message on the company's social media page.
40.
Customers appreciate good manners and courtesy sends a powerful message.
a)
true
b)
false
c)
d)
41.
What is virtual customer service?
a)
Any interaction where the customer and an employee are not face-to-face.
b)
Any interaction where the customer and an employee are face-to-face.
c)
d)
42.
What do customers typically notice during virtual interactions?
a)
Both Word Choice and Tone
b)
Word Choice
c)
Tone
d)
Appearance
43.
It is important to tell the truth because you don’t have to remember the lies you told and lying could cause you to lose the customer’s trust.
a)
true
b)
false
c)
d)
44.
Why should you take responsibility for your mistakes?
a)
Both So others can respect you and It’s the right thing to do
b)
It’s the right thing to do
c)
So others can respect you
d)
So you can get paid more money
45.
You should care about customer service, as an employee, because poor customer service translates to lost revenue.
a)
true
b)
false
c)
d)
46.
Which of the following are ways companies gather customer feedback?
a)
All of the Above
b)
Customer Complaints
c)
Social Media
d)
Surveys
47.
Which of the following are not responsible for customer service?
a)
Customers
b)
All of the above
c)
Directors
d)
Owners
48.
When at work, you do not represent the company in all you say and do.
a)
false
b)
true
c)
d)
49.
Which of the statements does not use welcoming words?
a)
“I don't know if that will work.â€
b)
“I'd be happy to help you with that.â€
c)
“I'm absolutely sure.â€
d)
“I'm definitely able to do that.â€
50.
When dealing with a customer, you must ______ before coming to a conclusion.
a)
gather as much information as possible
b)
make a decision
c)
get help
d)
All of the above
51.
When answering a question, you should first:
a)
make sure you understand the question
b)
give the customer plenty of information
c)
answer in less than a minute
d)
52.
When focusing on the customer you should NOT:
a)
pay attention to every distraction
b)
show empathy with facial expressions and body language
c)
apologize to the customer after dealing with an interruption
d)
focus on the customer's needs
53.
You should use lots of technical terms when talking to a customer.
a)
true
b)
false
c)
d)
54.
You should remain objective when dealing with customers because making assumptions could cause you to say the wrong thing and offend the customer.
a)
true
b)
false
c)
d)
55.
To show professionalism, you should stay away from personal conversations when dealing with customers.
a)
true
b)
false
c)
d)
56.
Only a fraction of people who are unsatisfied actually complain.
a)
true
b)
false
c)
d)
57.
Which of the following statements are NOT true of satisfied customers?
a)
Satisfied customers do not share their experiences with other people
b)
Customers will spend more money with a company for great customer service
c)
Satisfied customers tend to stay loyal
d)
58.
It is NOT every employee's responsibility to care about a company's customers.
a)
false
b)
true
c)
d)
59.
An unsatisfied customer spends more money with the company and remains loyal to the brand.
a)
false
b)
true
c)
d)
60.
_____________ has become a trendy way to connect with customers. It has also given customers a speedy way to call out companies on their wrongdoings.
a)
Social Media
b)
Customer Surveys
c)
Customer feedback
d)
61.
Which job deals with customers every day? These employees are the face of the company.
a)
Customer Service Representatives
b)
Directors
c)
Owners
d)
Managers
62.
Why is customer service important to you as an employee?
a)
. Both It affects my employment and It affects my pay
b)
It affects my pay
c)
It affects my employment
d)
It impacts global economy
100 %
