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WorksheetsCitizen Charter
Total questions: 10
Worksheet time: 4mins
It is the official document that will communicates, in simple terms, the service standards or pledge of an agency on the government services being provided to the citizen.
Transparency Seal
Service Pledge
Service Charter
Citizen Charter
The Republic Act or otherwise known as the "Ease of Doing Business and Efficient Government Service Delivery Act of 2018" to provide a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and non-business related transaction in government.
RA 7610
RA 4610
RA 11032
RA 32110
The following are the importance of citizen charter:
I. To make administration accountable and citizen friendly
II. To ensure transparency
III. To take measure to improve customer service
IV. To adopt a stakeholder approach
V. To save time of both Administration and the Citizen
I, II, & III
II, III, & IV
I, III, IV, & V
I, II, III, IV, & V
The following are forms of the Citizen Charter except
Handbook
Information Billboard
Handouts
Online
The content of the Citizen Charter
Agency Profile
List of Services
Type of Transaction
All of the Above
Which of the following is the service offered by the Administrative Unit?
Request for Certificate of Contribution (GSIS, PAG-IBIG, and Philhealth
Application for Leave Claim (Personal, Vacation, Sick, Maternity, Paternity Leaves)
Issuance of Special Order Number
Processing of Obligation Request and Status
It is the measurement shall assess overall satisfaction and perception of applicants or requesting parties on the government service.
Customer Service
Service Satisfaction
Customer Satisfaction
Customer Action Steps
The following services are offered by the Curriculum Implementation Division (CID) except
Technical Assistance to School Learning Resource Centers
Accreditation and Equivalency (A& E) Test Registration
Resolution on Online LIS Issues and Concerns
Returning of Learning Resources
Implement and oversee national policy on anti-red tape and ease of doing business and implement reforms to improve competitiveness ranking.
Anti Red Tape Association
Anti Red Tape Assessment
Anti Red Tape Authority
Anti Red Tape Assurance
SDO- Parañaque Anti Red Tape Authority (ARTA) Focal Persons
Dr. Evangeline Ladines, Ms. Salve Tesorero, Ms. Sheryl Castillo, and Mr. Hector Hugh Ngales
Dr. Evangeline Ladines, Ms. Salve Tesorero, Dr. Rosie O. Rumbaoa, and Mr. Hector Hugh Ngales
Dr. Violeta M. Gonzales, Ms. Salve Tesorero, Ms. Sheryl Castillo, and Mr. Hector Hugh Ngales
Dr. Violeta M. Gonzales, Ms. Salve Tesorero, Dr. Rosie O. Rumbaoa, and Mr. Hector Hugh Ngales
