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WorksheetsOrientation, Training and Development
Total questions: 45
Worksheet time: 35mins
Induction involves the following activities EXCEPT:
introducing new employees to the organization.
exposing the employees to information related to the competitor.
familiarize the employees with the new working environment.
adjust to working environment in a short period of time.
Objectives of having an induction program for new employees are as follows EXCEPT:
reduce fear and worries amongst new employees.
reduce feelings of anxiety & build up employees self-confidence.
provide employees with information about the organization.
give them an overview of their previous job.
Choose the right induction content:
Introduction - job location, overview of job, relationship to other jobs.
Employee benefits & procedures - history, structure, physical layout.
Organizational issues - wages, holidays, rest breaks, benefits.
Job duties - job location, overview of job, relationship to other job.
Choose the methods and techniques to ensure effectiveness of induction:
Organizing
Scheduling
Duration
Effectiveness
Culture
The IT department is responsible to conduct induction/orientation program.
True
False
It is not necessary for the induction/orientation program to be held as soon as possible for new employees.
True
False
It is important to ensure the content of the program is relevant to the needs of employees.
True
False
Below are problems associated with induction/orientation program EXCEPT:
information overload
diversity in the induction group
unreasonable expectations
unity of purpose
Trainers/speakers need to know whether the induction/orientation program is effective or not by getting feedback from the participants.
True
False
Development is the attempt to develop current employee's performance through learning process by improving their skills and knowledge.
True
False
Choose the correct statement:
Training is the attempt by an organization to change employees through the learning process so that they can perform their jobs as efficiently as possible.
Training is the attempt by an organization to monitor employees through the learning process so that they can perform their jobs as inefficiently as possible.
Training is the attempt by an organization to force employees through the learning process so that they can do their jobs as quietly as possible.
Training is the attempt by an organization to change employees through the learning process so that they can quit their jobs and seek employment elsewhere.
Choose the correct sequence for systematic approach to training:
TNA - Set Objective - Develop - Implement/Delivery - Evaluation
Develop - TNA - Set Objective - Implement/Delivery - Evaluation
TNA - Evaluation - Set Objective - Develop - Implement/Delivery
TNA - Implement/Delivery - Set Objective - Develop -Evaluation
Training Needs Analysis can provide the following information EXCEPT:
analyze training needs
people who need training
skills and knowledge needed
training methods to be used
One of the sources of information for Training Needs Analysis: (a) .
Training is needed when _______________.
the employee is confident about his/her job and performs above expectations.
employees mention their wish to resign.
new technology and procedures a re introduced.
employees are comfortable in their position.
Indications that training is needed are as follows EXCEPT:
increased output
falling productivity
increased time taken to complete work
increased accident rate
Increased customer complaints is one of the reasons why training is needed.
True
False
Choose the correct training objective:
Terminal behavior - minimum requirement for a training objective
Standards of performance - minimum requirement for a training objective
Conditions for performance - environmental issues that can be safely ignored during training session
Terminal behavior - maximum requirement for a training objective
Choose the factors to consider when developing / designing a training program:
Venue
Trainer
Budget
Methodology
Choose the correct sequence for delivery / implementing the training session:
schedule - conduct - monitor
monitor -schedule - conduct
conduct - monitor - schedule
Evaluating the training program only involves the trainer and top management of the organization.
True
False
Trainees are not required to demonstrate their skills after the training program has ended.
True
False
Getting feedback from participant after a training program has ended is part of the _________ activity.
evaluation
implementation
developing
Kirkpatrick model of evaluation involves the following elements EXCEPT:
reaction of trainees to the program
learning that took place
behavior that remains on the job
result achieved as a result of training
Letting the trainee learn the job by performing it is called __________ training.
off-the-job
on-the-job
out-of-job
apprenticeship
Training which is conducted outside working hours is called___________ training.
on-the-job
off-the-job
apprenticeship
job rotation
On-the-job methods include the following EXCEPT:
coaching
apprenticeship
projects/special assignments
job specification
________ __________ involves the movement of trainee from one job to another.
(a)
This on-the-job training program may require up to 3 - 6 months to complete: (a)
This method is most commonly used to help develop communication skills or other specific skills such as courtroom practice for lawyers, domestic inquiry procedures for managers and human resource specialist and salesmanship for budding salespersons: (a)
The formal process of familiarizing new employees with the organization, their jobs, and their work units is called as ________.
orientation
onboarding
cross-training
team training
The evaluation of the training program can be done through ________.
behavioral change
employer's reaction
technological change
customer preference
Effectiveness of a training program is also influenced by the trainer's personal manner and characteristics
TRUE
FALSE
The process of determining the specific individuals who need training in an organization is called organization analysis.
TRUE
FALSE
A training method that gives a chance for the trainee to act like a real worker in a simulated environment is called _____.
coaching
role-playing
behavior modelling
blended learning
The purposes of Training & Development are
To enhance the company's ability to adopt and use advances in technology.
To build a more efficient, effective and highly motivated team.
To ensure adequate human resources for expansion into new programs.
To create a pool of readily available and adequate replacements for personnel.
Listed are the benefits of T&D except
Reduced employee turnover.
Increased need for supervision.
Increased productivity.
Increased efficiency resulting in financial gains.
When the trainee learns all the jobs within an organization to give the them broad experience in different areas of the organization, this process is called:
Role Playing
Job enhancement
Job rotation
Shadowing
The top management is interested to know the results after a training program because _______.
they expect an increase in productivity
they are concerned about the employee effort
they are trying to reduce cost
they are happy to receive feedback
_____ is learning activities designed to help individual employee to grow but which are not confined to a particular job
Training
Education
Development
Skills
The following are benefits of training EXCEPT
Increases employee's productivity
Keep employees knowledge and skills up-to-date
Help attract and retain talented employees
Decreases employees' job satisfaction
The following statements are TRUE about training EXCEPT
Training are needed when hiring new employees
Training is needed for newly promoted employees
Training is needed when the law requires it
Training can be used as a disciplinary action tool
Listed are on the job training EXCEPT:
Job instruction
Coaching and counselling
Self-study
Transfer and rotation
Off-the-job training is done by
Video presentation
Lecture
All as listed
Role playing
The first thing I am going to do when this pandemic is over: _______________________ (keep answers on the up and up please!)
