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WorksheetsOmni Chat Training
Total questions: 13
Worksheet time: 4mins
What is the purpose of Doing Omni Chats?
To fulfill our promise of Being Available or Unavailbale
To fulfill our promise of Being Unavailable or Available
Not to fulfill our promise of Being Available or Available
To fulfill our promise of Being Available or Available
What is the CSAT Ambition of OSLs in Omni Chats?
90% Very Satisfied
91% Very Satisfied
92% Very Satisfied
95% Very Satisfied
What is the target for conversion post interaction with Omni Sport Leader?
15% of Turnover
20% of Turnover
25% of Turnover
30% of Turnover
Phase 2 of the Omni Chats has?
Reactive Flow
City Wise - Reactive + Proactive Flow
Store Wise - Proactive + Reactive Flow
Pro Active Flow
FRT in Omni Chats Stands For?
Fire Response Team
Final Response Time
First Response Time
First Response Team
Fill in the blanks
A _____________ is for ______________?
Customer ; Decathlon
Decathlon ; Life
Life ; Customer
Customer ; Life
Which tool to be used to Download invoice, know the tracking & check the status of the order?
Stores.com (stcom)
Decathlon.in
Product Search
OMS
Which tool to be used For additional technical information that might not be found on decathlon.in?
decathlon.co.us
decathlon.co.uk
decathlon.co.uganda
decathlon.com
Which tool to be used To find the expected delivery date of stock being in-warded.
decathlon.in
stores.com
OMS
decathlon.com
Which tool to be used To share links of products with our users ?
stores.com
OMS
Product Search
decathlon.in
Which tool to use to check the size charts?
stores.com
decaathlon.in
OMS
decathlon.in
What is the fastest way to response in Chats?
By Typing Fast
Uncanned Response
Canned Response
Transfer the Chat
WHAT IS (1+1+1+1+1+1+1+1+1+1-1+1+1)
11
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10
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