WorksheetsWeekly AmeriBuzz
Total questions: 5
Worksheet time: 10mins
Name
Class
Date
1.
True or False
The Lock box does not have the ability to look at certain payments in SAP and they are not able to assist the customer?
a)
b)
c)
d)
2.
If the customer has any questions or concerns that pertains to lockbox, we should only be adding a note on the account?
a)
b)
c)
d)
3.
It is vital that CXA's access the Notes tab on all ACE customer calls prior to confirming that AmeriGas will commit to delivery over the holiday season.
a)
b)
c)
d)
4.
If the customer is calling in regards with their contract renewal, they need to call our billing department.
a)
b)
c)
d)
5.
3rd Party vendors will be assisting AmeriGas in removing AmeriGas equipment from the customer’s location. This will start on June 10, 2021
a)
b)
c)
d)
100 %
