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WorksheetsHuman Services Final Exam REVIEW 2021
Total questions: 35
Worksheet time: 18mins
What is a NEGATIVE part of being in an online community?
Learning from people all over the world
Finding people with common interests
Having anything you post be permanent
All of the above
What is a "digital footprint?"
A collection of data from someone's online activity that can be traced back to them
A list of websites where a person has gone online
Tracking of someone's physical location through an app
All the ways two people are connected online
What's a FALSE statement about online time?
Blue light from devices can make it hard to sleep
It's a good way to connect with friends who are far away
Checking social media a lot is connected to more happiness
You can find digital resources that you don't have locally
What's a possible sign of malware?
Lots of popups
Being redirected in search engines
Computer running slowly
All of the above
Which is a copyright violation?
Sending a copyrighted song to a friend
Sharing a copyrighted image on social media
Downloading a copyrighted movie without permission
All of the above
Can you get accurate information from social media?
Sometimes
Usually
Always
Never
Careers in the Personal Care Services career cluster focus on which of the following?
Assisting individuals with their personal appearance
Assisting people with their health needs
Funeral arrangements for grieving families
All of the above
What is the minimum age requirement to become a barber?
16
18
21
There is no age requirement
True or False? You must obtain a license before you can become a cosmetologist.
True
False
Which of the following is NOT a career in Personal Care Services?
Nail Technician
Funeral Director
Nurse
Personal Trainer
Which of the following is NOT a part of the career description for Skin Care Specialists?
Evaluate client’s skin condition and appearance
Perform surgeries and procedures to enhance the skin's appearance
Keep records of client needs, preferences and services provided
Recommend skin care techniques
Which of the following statements about peer influences is true?
Peer influences are always positive
Negative peer influences can encourage you to do things that you don't want to do
You have no control how you react to peer influences
All of the above
True or False? Tone is an example of non-verbal communication that people use to communicate emotions.
True
False
A challenge of written communication is that:
You can't hear the speaker's tone
You can't see the person's body language or facial expressions
It isn't convenient
Both A and B
Your friend is selling her bike. She wants $50, and you can only offer to pay her $25. She says, "No way! It's worth $50!" You don't end up buying the bike. The result of the conflict is a:
lose-lose
win-lose
win-win
None of the above
Paul keeps arguing with his parents and tells his girlfriend that it's her fault for making him irritable all the time. Paul is likely exerting control over his girlfriend using:
Peer pressure
Intimidation
Isolation
Blame
An example of a simple decision would be:
Selecting a brand of cereal for breakfast
Choosing a pair of socks to wear
Choosing to end an unhealthy relationship
Both A and B
Sarah logs into Facebook while at work and uploads photos of a party she went to over the weekend. Which of the following WOULD NOT occur due to her use of social media?
Her boss could view her photos as unprofessional
A virus could infect her computer
She could be written up for violating company policy
She could receive a promotion for her social skills
Which of the following is also known as “the grapevine?”
Upward communication
Downward communication
Formal communication
Informal communication
Approximately how many work-related injuries or illnesses are reported each year?
6,000
6,000,000
5,000
5,000,000
When was the Occupation Safety & Health Act enacted?
1960
1965
1970
1975
Employers are required to pay overtime after how many hours have been worked?
20 hours per week
30 hours per week
40 hours per week
50 hours per week
Which act provided child labor laws?
Occupational Safety & Health Act
Fair Labor Standard Act
Family & Medical Leave Act
Age Discrimination Act of 1967
Which of the following conflicts can be categorized as a group conflict?
Conflict between coworkers in the same team
Conflict between a company’s sales and marketing departments
Conflict between a customer and a service representative
Conflict between an employee and his manager
David, the manager of a bookstore, prefers to directly point out other’s mistakes. Some employees see his communication style as rude and aggressive. Which of the following can cause such a conflict?
Concern over job security
Lack of trust
Differences in work styles
Diversity in the workplace
According to the National Institute for Occupational Safety and Health, how many American employees feel stressed at work?
20 percent
30 percent
40 percent
50 percent
Which of the following conflict management styles is high in assertiveness and low in cooperativeness?
Avoidance
Collaborative
Competitive
Compromising
Saying “I understand how you feel right now,” is an example of using which of the following active listening skills?
Asking clarifying questions
Asking people to share their perceptions
Acknowledging the feelings of the other party
Capturing non-verbal cues
Which of the following third parties helps conflicting parties clarify the situation and decide on a solution?
An arbitrator
An adjudicator
A facilitator
A mediator
The concept in which human desires are unlimited while resources for achieving those desires are limited is known as which of the following?
Scarcity
Adversity
Equality
Opportunity
The concept of splitting time, energy and other resources between career activities and family or personal activities is known as which of the following?
Objectivity
Adversity
Work-life balance
Efficient allocation
Knowledge and recognition of your own personality, character and perception is known as which of the following?
Self-awareness
Recuperation
Mental discipline
Visualization
True or False? Opportunity Cost means what is sacrificed or given up by turning down one opportunity in order to take advantage of another opportunity.
True
False
The process of planning how time will be used to complete tasks is known as which of the following?
Prioritizing
Scheduling
Delegating
Consolidating
Which word matches the following definition?
The ability to control and shape own thoughts and feelings.
Mental Discipline
Self-Awareness
Prioritization
Aerobic Activity
