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WorksheetsKnowledge Test
Total questions: 10
Worksheet time: 6mins
What is VirtualPay?
A new e-wallet option
A virtual card for deposits and withdrawals
Card processor for cards
A new bank wire option
Can we accept Nigerian Digital ID Card?
Yes
No
Maybe
Depends on the Client
Full authentication is required for clients with the "Perform crypto withdrawal without crypto deposit" lock.
False
True
An unauthenticated client from Ecuador will be able to deposit via card method.
True
False
MF and MX clients both require a Tax Identification Number (TIN) to be updated.
False
True
Do we offer Nasdaq?
Yes, Nasdaq is offered for all clients in the MT5 platform.
We offer US Tech Index which is the same as Nasdaq.
We offer US Tech Index and US_100 which are both similar to Nasdaq.
Nasdaq is only offered on the SmartTrader platform.
For Card Error "Declined by Anti-Fraud", we will:
Create a Ticket and assign it to Payments.
Create a Ticket and assign it to PayOps.
Immediately advise the client to use alternative payment methods.
Update CS-PayOps via the additional Workflow Shortcut.
AstroPay is available for the countries below, except:
Netherlands
Peru
Brazil
Mexico
Argentina
(Multiple Answers)
What is the current process for handling Unmasked Card removal?
The canned response under #unmaskedremoval should be used
Send an email to x-cs for the unmasked card removal
Tickets with unmasked cards to be parked under CS_Teamleads group
Include the unmaskedremoval tag
Payment Agents can use card method for deposits.
Yes
No
Yes, we will need to advise PayOps to enable the card option.
