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Worksheets

POBF

Total questions: 109

Worksheet time: 57mins

Name
Class
Date
1.
Sue is an Analyzer when it comes to her communication style. If you are communicating with Sue, you should make sure you:
a)
pressure for an immediate decision
b)
present facts and data
c)
show enthusiasm, smile, and chat
d)
slow down, and take your time
2.
Herbie is a Socializer when it comes to communication style. If you are communicating with Herbie, you should make sure you:
a)
don't waste time with chit chat
b)
present facts and data
c)
avoid small talk
d)
ask about his family
3.
To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
a)
computer
b)
technical
c)
verbal
d)
reading
4.
From the article: In the model of communication we learned that the main parts were a Sender, a Message, and a _________________.
a)
Socializer
b)
Controller
c)
Reciever
d)
Analyzer
5.
If you are doing a presentation to the Camber of Commerce you would present your message differently than if you were presenting it to a 4th grade class. This is because you need to consider your: 
a)
time 
b)
expense
c)
attitude
d)
target audience
6.
From the article: In the model of communication we learned that the main parts were a Sender, a Message, and a _________________.
a)
Socializer
b)
Controller
c)
Reciever
d)
Analyzer
7.
All calls coming into a business should end as pleasantly as possible in order to:
a)
provide callers with accurate information.
b)
make the best use of an employee's time.
c)
help an employee get a good review.
d)
leave a good last impression with callers.
8.
In order to be understood on the telephone, a business's employees should always:
a)
speak from notes.
b)
use technical terminology.
c)
enunciate clearly.
d)
speak rapidly.
9.
Joe's works at Captain D's. His boss needs to run an errand and has asked Joe to answer the phone and take any messages while he is gone. What is the maximum number of times the phone should ring before Joe answers it?
a)
1
b)
2
c)
4
d)
5
10.
Brian works at . His boss needs to run an errand and has asked Brian to answer the phone and take any messages while he is gone. The phone rings and Brian answers it. The caller wants to leave a message. What information should Brian write down?
a)
The caller's name.
b)
What the call is concerning.
c)
The caller's phone number.
d)
The caller's name, phonenumber, and what the call is
concerning
11.

In which part of a SMART goal would one track progress towards his/her outcome?

a)

specific

b)

measurable

c)

realistic

d)

timely

12.

Doug is 18 yrs old and has decided to run for president wen he turns 35. He has set which type of goal?

a)

long term

b)

short term

c)

unattainable

d)

unrealistic

13.

In the decision-making process, which step occurs after the need is determined?

a)

acting on the decision

b)

considering the choices

c)

gathering the information

d)

making a decision

14.

Employees who have innovation skills are able to:

a)

socialize effectively

b)

behave aggressively

c)

think in new ways

d)

react to problems

15.

Several employees are facing the possibility of being laid off from work. By concluding that they should look for new jobs before that happens, they are:

a)

solving problems

b)

doing research

c)

asking questions

d)

gathering information

16.

A paradigm innovation occurs when:

a)

a major shift in thinking cause change

b)

processes are being improved to generate benefits

c)

the product is marketed in a different way

d)

there are improvements on the products

17.

Which is an internal factor that might influence a business owner's decision making?

a)

opinions of others

b)

competitor's activies

c)

comfort with risk

d)

market share

18.

When Delores is finding solutions for obstacles at her job, she is:

a)

decision making

b)

inventing

c)

innovating

d)

problem solving

19.

The newly designed Toyota Corolla is an example of:

a)

product innovation

b)

process innovation

c)

position innovation

d)

paradigm innovation

20.

Which type of innovation occurs when the new product is released to the public?

a)

paradigm

b)

position

c)

product

d)

process

21.

After an employee collects the necessary facts, what is the next step that an employee should take to solve a problem?

a)

analyze the information

b)

define the problem

c)

act on assumptions

d)

make a decision

22.

An improtant problem solving skill for individuals to have is the ability to be:

a)

aggressive

b)

objective

c)

economical

d)

judgemental

23.

Shannon's best friend has been excluding her lately. They were supposed to go shopping together, but her friend called and canceled. Shannon is upset about it. This is an example of which type of problem?

a)

peer

b)

work

c)

school

d)

professional

24.

The primary reason that governments develop workplace health and safety regulations is to:

a)

protect employees from injury and illness

b)

reduce the risk of employment discrimination

c)

ensure that employees have access to insurance

d)

prevent the breach of business infromation systems

25.

One way a business can reduce the risk of accidents in the workplace is by providing its employees with:

a)

safety training

b)

electronic data interchange (EDI)

c)

supply manuals

d)

weight-loss programs

26.

Maintaining an inventory of supplies helps a business to:

a)

establish sales goals

b)

operate efficiently

c)

locate vendors

d)

evaluate prcoessess

27.

Which question should be answered by the purchasing function?

a)

How can we inform customers of avaliable merchandise?

b)

How much merchandise should we buy?

c)

How will merchandise be shipped to us?

d)

How can we protect merchandise form pilferage?

28.

Trey compares the prices offered by different vendors for the same goods and services. Which part of the purchasing process is Trey involved in?

a)

price fixing

b)

bid analysis

c)

invoice payment

d)

receipt of goods

29.

Some businesses use an automatic reorder system to maintain an adequate:

a)

budget for expenses

b)

work enviornment

c)

inventory of supplies

d)

maintenance system

30.

By purchasing just the quantity of supplies that is needed, purchasing can:

a)

plan the company's cash flow

b)

provide an uninterrupted flow of supplies

c)

buy supplies at the lowest possible price

d)

minimize inventory investment

31.

The first step in maintaining an inventory of supplies for the business is to:

a)

conduct research to find vendors that sell the supplies.

b)

develop a list of supplies that the business needs.

c)

compare prices among vendors.

d)

organize a space to store the supplies.

32.

Which is a example of a short-term objective?

a)

becoming president of a large corporation

b)

paying off a twenty-five-year mortgage

c)

finishing a six-week computer software course

d)

becoming fluent in a foreign language

33.

What production activity evaluates products to make sure that the products the business produces meet certain quality standards?

a)

form utility

b)

automation

c)

follow-up

d)

standardization

34.

Which is a benefit of putting one's goals in writing?

a)

makes the goals attainable

b)

develops one's perseverance

c)

clarifies the goals

d)

provides a challenge

35.

Which processes turn economic resources into goods and services?

a)

distribution

b)

marketing

c)

promotion

d)

production

36.

What is one of the most important components of the production process?

a)

new technology

b)

goods and services

c)

human resources

d)

inputs and outputs

37.

Jessie is designing a new style of bracelet to sell at school to raise money for FBLA. She has sold so many bracelets that she has assigned other members of FBLA to assist her in making the bracelets. Which production activity step is this?

a)

planning

b)

purchasing

c)

production

d)

dispatching

38.

What is one of the most important components of the production process?

a)

new technology

b)

goods and services

c)

human resources

d)

inputs and outputs

39.

Jessie is designing a new style of bracelet to sell at school to raise money for FBLA. She has sold so many bracelets that she has assigned other members of FBLA to assist her in making the bracelets. Which production activity step is this?

a)

planning

b)

purchasing

c)

production

d)

dispatching

40.
A small-business owner whose business is a sole proprietorship is planning to “go global.” What method for going global would be best to recommend to the small-business owner?
a)
Start by hiring an export management company.
b)
Start by building facilities in the countries of interest.
c)
Start by merging with a foreign business that can sell your products.
d)
Start by renting facilities in the countries of interest and hiring foreign employees.
41.
The two main divisions of the trade industry are:
a)
manufacturers and wholesalers.
b)
wholesalers and retailers.
c)
producers and retailers.
d)
wholesalers and producers.
42.
Three primary factors that affect the organizational structure of a business include interpersonal relationships, tasks, and:
a)
injunction.
b)
authority.
c)
initiative.
d)
attrition.
43.
The owner of a small company decides to stock a new product. Which business activity should the owner use to inform potential customers about the new product?
a)
production
b)
finance
c)
marketing
d)
management
44.
Which affects the business environment because it provides the most options for consumers?
a)
command economy
b)
international sanctions
c)
monopoly
d)
global competition
45.
If a business is not concerned about social responsibility, it is likely to:
a)
become solvent.
b)
prosper.
c)
grow.
d)
be a failure.
46.
Which situation would most likely indicate the need to adapt to changes in the business environment?
a)
The supply of materials used in manufacturing a product has decreased.
b)
The number of the business's competitors has decreased.
c)
The demand for the product is stable
d)
The business has experienced little employee turnover during the past year.
47.
Businesses that successfully adapt to current market situations often realize that:
a)
cutting costs is important.
b)
more financing is necessary.
c)
diversification is the key.
d)
change is an opportunity.
48.
One reason why many small businesses develop an organizational design that requires a board of directors is because a board usually:
a)
provides experience that increases the business's credibility.
b)
assumes all legal responsibility for the business's actions.
c)
helps with the day-to-day operations of the business.
d)
evaluates the performance of the business's employees.
49.
Which factor has aided the most in creating a global business environment?
a)
technology
b)
government
c)
cultural change
d)
exchange rate
50.
Which is an example of an economic factor that affects the business environment?
a)
business cycle
b)
employee morale
c)
management style
d)
long-term goals
51.
Which is an example of ethical business behavior?
a)
accepting a bribe from a prominent customer
b)
testing products to ensure they are safe to use
c)
using advertisements to confuse customers
d)
disclosing partial information about products
52.
Business ethics involve considering issues about what is:
a)
positive and negative.
b)
legal and illegal.
c)
safe and unsafe.
d)
right and wrong.
53.
A group of individuals wants to open a museum that will display items from early settlers of the area. The group will charge just enough admission to pay the expenses of operating the museum. Will the museum be a business?
a)
No, the museum will not be considered a business.
b)
No, the museum will be a charitable institution.
c)
Yes, the museum will be a not-for-profit business.
d)
Yes, the museum will be a for-profit business.
54.
A U.S. company would decide to offer its products in other countries as a reason to:
a)
subsidize developing countries.
b)
sell obsolete, outdated products.
c)
expand to new, untapped markets.
d)
provide jobs to people in other countries.
55.
Which is a factor that affects the business environment?
a)
industry competition
b)
staff organization
c)
information management
d)
conflict negotiation
56.

Kim invests heavily in a marketing campaign to stimulate sales for her company. What type of management process is this an example of?

a)

active management

b)

Proactive management

c)

Laissez-faire management

d)

Strict management

57.

Kim invests heavily in a marketing campaign to stimulate sales for her company. What type of management process is this an example of?

a)

active management

b)

Proactive management

c)

Laissez-faire management

d)

Strict management

58.

What is one of the main reasons why businesses need to keep accurate accounting records?

a)

to follow procedures

b)

to control expenses

c)

to eliminate risks

d)

to regulate taxes

59.

Businesses would not be able to determine if they are meeting their financial goals without accurate:

a)

production plans

b)

marketing plans

c)

accounting systems

d)

distribution systems

60.

Businesses use the information collected through the accounting process to prepare accurate:

a)

balance sheets

b)

purchase orders

c)

inventory forms

d)

promissory notes

61.

Assets a company already owns and can use to finance a new venture are called:

a)

accounts payable

b)

dividends

c)

return on capital

d)

equity

62.

When businesses invest funds to expand, they are involved in the process of:

a)

selling

b)

depreciation

c)

finance

d)

capitalism

63.

The role of finance in business often involves:

a)

monitoring expenses

b)

paying employees

c)

buying supplies

d)

obtaining funds

64.

The first step to maintaining an inventory of supplies for the business is to:

a)

Conduct research to find vendors that sell the supplies.

b)

Develop a list of supplies that the business needs.

c)

Compare prices among vendors.

d)

Organize a space to store the supplies.

65.

Primetime Incorporated is a retailer of sporting gear. It sells 350 pairs of a specific Nike sneaker each day. Nike, the supplier, takes a week (9 days) to deliver the order. For what quantity should the inventory manager place his/her next order?

a)

72 units

b)

9050 units

c)

3150 units

d)

4000 units

66.

Which is an example of a short-term objective?

a)

Becoming president of a large corporation.

b)

Finishing a six-week computer software course.

c)

Paying off a twenty-five-year mortgage.

d)

Becoming fluent in a foreign language.

67.

Which is a benefit of putting one's goals in writing?

a)

Makes the goals attainable.

b)

Develops one's perseverance.

c)

Provides a challenge.

d)

Clarifies the goals.

68.

Jessie is designing a new style of bracelet to sell at school to raise money for the FBLA. She has sold so many bracelets that she has assigned other members of FBLA to assist her in making the bracelets. Which production activity step is this?

a)

Dispatching

b)

Production

c)

Planning

d)

Purchasing

69.

One way a business can reduce the risk of accidents in the workplace is by providing its employees with:

a)

safety training

b)

electronic data interchange (EDI)

c)

supply manuals

d)

weight-loss programs

70.

Mark, who owns a small home-appliance store, is in the process of placing an order for 12 refrigerators, 8 stoves, and 4 portable dishwashers. Mark is purchasing the refrigerators for $674.98 each, the stoves for $493.22 each, and the portable dishwashers for $284.83 each. What is the total cost of the stoves that Mark is purchasing?

a)

$493.22

b)

$3945.76

c)

$2278.64

d)

$5399.84

71.

By purchasing just the quantity of supplies that is needed, purchasing can:

a)

plan the company's cash flow.

b)

provide an uninterrupted flow of supplies.

c)

buy supplies at the lowest possible price.

d)

minimize inventory investment.

72.

Maintaining an inventory of supplies helps a business to:

a)

establish sales goals.

b)

operate efficiently.

c)

locate vendors.

d)

evaluate processes.

73.

What production activity evaluates products to make sure that the products the business produces meet certain quality standards?

a)

form utility

b)

automation

c)

follow-up

d)

standardization

74.

The primary reason that governments develop workplace health and safety regulations is to:

a)

protect employees from injury and illness.

b)

reduce the risk of employment discrimination.

c)

ensure that employees have access to insurance.

d)

prevent the breach of business information systems.

75.

Trey compares the prices offered by different vendors for the same goods and services. Which part of the purchasing process is Trey involved in?

a)

price fixing

b)

bid analysis

c)

invoice payment

d)

receipt of goods

76.

Which processes turn economic resources into goods and services

a)

distribution

b)

marketing

c)

promotion

d)

production

77.

Which question be answered by the purchasing function?

a)

How can we inform customers of available merchandise?

b)

How much merchandise should we buy?

c)

How will merchandise be shipped to us?

d)

How can we protect merchandise from pilferage?

78.

What is one of the most important components of the production process?

a)

new technology

b)

goods and services

c)

human resources

d)

inputs and outputs

79.

Which is an umbrella term referring to any type of Internet transaction?

a)

URL

b)

e-business

c)

e-commerce

d)

website

80.

An electronic planning device that many employees use to keep track of their activities is an example of a:

a)

time-management tool

b)

communication system

c)

web-based program

d)

presentation application

81.

Which is an important component of computer systems?

a)

Internet

b)

website

c)

software

d)

e-commerce

82.

What do businesses often develop to be able to store and analyze data for the purpose of making business decisions?

a)

survey methods

b)

operating procedures

c)

information systems

d)

management policies

83.

Which is available to all people around the world who have access to a computer that has connectivity?

a)

extranet

b)

broadband

c)

intranet

d)

Internet

84.

Businesses assess their information needs to determine they type of information that will help them deal with:

a)

ethical issues

b)

job applicants

c)

personal relationships

d)

specific problems

85.

Monitors, keyboards, and hard drives are examples of computer:

a)

language

b)

networks

c)

hardware

d)

standards

86.

Which allows a computer to search and access information on the Internet?

a)

cookie

b)

folder

c)

browser

d)

server

87.

Which is a way that businesses often use database software programs?

a)

to prepare promotional material

b)

to organize vendor information

c)

to calculate weekly payroll

d)

to diagram work schedules

88.

The set of computer programs that manages the hardware and software of a computer is the:

a)

electronic resource

b)

digital connection

c)

transfer protocol

d)

operating system

89.

Many presentation software programs allow users to:

a)

publish web pages

b)

copyright their graphics

c)

include voice narration

d)

design organizational charts

90.

Businesses often use word-processing computer software to produce:

a)

detailed reports, memos, and contracts

b)

complex graphics, letters, and reports

c)

research reports, spreadsheets, and tables

d)

business plans, contracts, and spreadsheets

91.

Why do many businesses store information in a computerized database?

a)

to maintain client lists

b)

to monitor economic trends

c)

to communicate with vendors

d)

to transmit documents

92.

Which is a standard capability of spreadsheet software?

a)

to graph data

b)

to create slides

c)

to prepare text

d)

to manage files

93.

Which is a capability of a presentation software program?

a)

connecting several computers

b)

copying and printing documents

c)

combining animation and sound

d)

calculating mathematical data

94.

What type of software program would a business use to analyze its operating expenses and level of sales?

a)

database

b)

presentation

c)

spreadsheet

d)

communication

95.

Marketing links producers to

a)

distributors

b)

retailers

c)

marketers

d)

customers

96.

Marketing is described as creating

a)

exchanges

b)

needs

c)

advertisements

d)

gaps

97.

What provides the basis for all marketing goals and actions?

a)

Pricing

b)

Planning

c)

Budgeting

d)

Retailing

98.

Which of the following is a method used to communicate with customers:

a)

Personal selling

b)

Manufacturing

c)

Customer orientation

d)

Marketing concept

99.

Which of the following is an example of communicating with customers:

a)

Creating a new product

b)

Sponsoring a charity event

c)

Choosing a store to distribute products

d)

Developing a marketing plan

100.

The purpose of communicating with customers is to

a)

gather participants for a survey

b)

befriend customers

c)

determine prices

d)

attract customers’ interest

101.

Of the following, which is a durable good:

a)

Coffee mug

b)

Insect repellent

c)

Hamburger

d)

Lip balm

102.

Which of the following items cannot be marketed:

a)

Holiday

b)

Health

c)

Hopefulness

d)

Hawaii

103.

In the marketing concept, whose point of view matters most?

a)

Seller’s

b)

Buyer’s

c)

Marketer’s

d)

Planner’s

104.

According to the marketing concept, which option demonstrates customer orientation?

a)

Convincing a buyer to buy

b)

Researching a firm’s competitors

c)

Finding out what a buyer wants

d)

Advertising the features of a product

105.

According to the marketing concept, which option shows company commitment?

a)

Leaving marketing to the marketing department

b)

Teaching marketing to college marketing students

c)

Setting aside funds to research what customers want

d)

Pricing a product to maximize profitability per item

106.

According to the marketing concept, which option shows company commitment?

a)

Leaving marketing to the marketing department

b)

Teaching marketing to college marketing students

c)

Setting aside funds to research what customers want

d)

Pricing a product to maximize profitability per item

107.

Overall, what does marketing allow us to do?

a)

Stop buying online

b)

Live our daily lives

c)

Feel better about shopping

d)

Limit our spending

108.

Which of the following is the most common reason for businesses to search for ways to make their products better and cheaper:

a)

Competition

b)

Publicity

c)

E-commerce

d)

Service marketing

109.

Marketing encourages people from different countries to __________ frequently.

a)

travel

b)

train

c)

think

d)

trade

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