WorksheetsOperations Management
Total questions: 20
Worksheet time: 31mins
(a) is the degree of excellence of goods or services and their fitness for a stated purpose.
(a) is the part of quality management focused on fulfilling quality requirements (in other words, it involves inspections at various points in the production process)
... is the part of quality management that is focused on providing confidence that quality requirements will be fulfilled (it is the use of a system so that a business achieves set standards in production).
(a)
Which Technological Development is this?
The creation and/or improvement of a connected group of pages on the internet that will be maintained by a business to promote and sell its products.
Automated Production Line
Website Development
Computer Aided Design
Computer Aided Manufacturing
Which would not be a reason to implement Technological Developments in Operations Management?
Reach more customers
Use less labour
Increase the costs in production
Increase the quality of the goods produced
Name one of the three elements of an Operations System.
(a)
Identify a strength and a weakness of quality assurance. (2)
Proactive
Reactive
More expensive compared to other quality measures
Quick to do
A Service Business can be characterised by;
Producing services
Intangible
Often customised
All of the above
A Manufacturing business can be characterised by;
Goods are tangible
Goods are intangible
Goods can't be easily stored
High level of customer input
Identify the service businesses (3)
Cinema
Bakery
Postal service
Accountant
Outline two similarities between the characteristics of a manufacturing and service business.
Define the term operations management.
Identify two strategies to improve operations management.
Give an example of inputs, processes and outputs for a florist.
Identify a strength and weakness of ‘just in time’ production.
Compare 'quality control' and 'quality assurance'.
Which definition best describes Corporate Social Responsibility?
Corporate social responsibility (CSR) takes into account an approach that is both ethical and socially responsible.
Corporate social responsibility (CSR) is a legal obligation for businesses.
Corporate social responsibility (CSR) does not take into account the Environment and society's health and welfare, ethical concern for its workforce and their families.
Corporate social responsibility (CSR) is the same across all businesses.
Identify one of the wastes from the acronym TIMWOOD that are not Overproduction or Defects.
(a)
Identify the four key principles of 'lean management'.
Reduce, Reuse, Recycle, Recovery
Just in time
Pull, One Piece Flow, Takt, Zero Defects
Quality assurance, Employee empowerment, Continuous improvement, Customer focus
Define global outsourcing with a supporting example.
