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WorksheetsDuty Manager Training
Total questions: 20
Worksheet time: 20mins
What is the role of DM2, select the correct answer:
To attend and assist DM1 in the morning huddle.
To complete the DM1 checklist
The DM2 must ensure emergency equipment and prevention systems are functioning well
To provide assistance at any point when needed to the DM1
What does ERT stand for?
Emergency Retail Team
Emergency Response Team
Emergency Rapid Training
Emergency Response Time
In Crisis Management , what is CMT stand for?
Central Management Team
Central Monitoring Team
Cash Management Team
Crisis Management Team
In the event of an evacuation, DM1/2 need to make sure (select the correct answer)
The local fire authority has been notified
Smaland has been evacuated safely
The DM1 goes to the fire station.
Coordinate with fireman to make sure everyone is outside
When should DM1 submit an incident report?
Within 12 hours after the incident
Within 24 hours after incident
48 hours after incident
Any time after the incident
When checking lighting area, what must you check? Select the correct answer:
Interconnection - Multiple extension plug sockets are not connected
A safety distance of less than 100 cm is required between display and non-LED lights
Standing lights are secured
Cable management
What should the DM1 do when a Code 1000 announced?
Go to control room
Call FCC only
Go back to their workstation and wait for further contact from FCC
Go to the scene location
Which should Co-Worker DO during an evacuation?
Open the roller shutters
Wait for your colleagues to go as a group
Share information on social media
Go to assembly point once all had evacuated
Of the situations below, click the options you would submit an incident report in IRS - ( select the correct answer)
A code 500 with a customer with a minor cut
A Code 1000 announcement that is terminated shortly after.
A Code 99 announcement but the parent comes before you arrive
An emergency drop in the warehouse
What type of fire extinguisher is this?
Wet Chemical
Water Mist
CO2
Halotron
Which of the following should practice if a Code1000 pre-alarm sounds? Select the correct answer:
DM1 goes to control room and links up with the fireman
The local fire authority will be alerted
DM1 goes to the location of the fire with security
DM2 goes to the control room and assist from there
Which of the following task should we do when there is a Code 99 (Missing Child).
Select the correct answer:
Contact Security Team and Department Responsible if needed to extend the search
If the child is not found within 10 minutes, step up the search with more co-workers and TOPPEN
DM goes to control room to check CCTV
Contact police if not found more than 15 minutes
What does DM1 do in the event of a code500 of a customer?
FCC will alert you to response the scene
You go straight to the control room to investigate on CCTV
Say sorry to the customer and offer them some goodwill
Attend the incident; get advice from First Aider, once situation over, to submit an incident report.
Who is allowed to give First Aid to a customer?
Checkout CWs
Trained First Aider
DM1
Anyone at the scene
What should DM do with an Emergency Drop in Self-Serve? Select the correct answer:
Block the racks to ensure the forklift can come safety through; customers are all cordoned from the surrounding racks
Submit an incident report, once all over
Get permission from ISL Manager
Make a minor adjustment to the pallet, as it is not serious
How many Fire Zones are there in the IKEA Tebrau?
9
10
11
14
If you submit an incident report about an injured customer, who is the next responder for that incident form?
HR Manager
Safety and Security Manager
CR Manager
Store Manager
If you want to switch your duty schedule, what you should do?
Find replacement before the duty starts and notify SPO and Security & Safety Manager.
Inform Security Manager to find replacement.
Inform direct superior to find replacement.
Inform Store Manager.
What you will do as a DM when there is an aggressive customer starts to physically abusing other
people?
Try to control the situation by fighting back
Inform police immediately, try to control the situation with Security team and submit incident report
Be at scene and wait for the incident solved by themselves, and then submit report.
Call ERT members to assist.
What you should NOT do when you are a duty manager? Select the correct answer:
Have training during your DM shift
Have interviews during your DM shift
Switch your DM duty to another DM for replacement (as you having appointment)
Leave the store for any duration
