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WorksheetsKC 32
Total questions: 10
Worksheet time: 41mins
Select all TRUE statements about the updates regarding UPS return labels.
We are to send all customers a UPS return label 30 days after their purchase.
The UPS return label will only be sent to customers who have reached out with a personal injury or property damage claim.
The customer needs to return the products to our Miami office.
The customer needs to return the products to our Walpole MA address.
We don't send UPS return labels at all.
Select all that applies regarding "Unshipped FBM Fulfillment"?
This process is only applicable to Gear Beast.
To avoid getting an increase of “Unshipped Orders” you should report this to BC and suggest temporarily shut down FBM-Amazon listings. This should stop the increase of unshipped orders.
Hold off any actions and wait for approved process alignment from BM/COA.
We should still process the replacement BAU.
After escalating the issues to the brand manager and COA, How do we monitor the progress with Food and Safety Customer concerns.
For buyer messages, kindly ensure that they would not go over the SLA period. Hold response of 24-48 should be given.
REGARDLESS of the channel where we got the notification from, ALWAYS tag both COA and the legal team
Make sure to record in our follow-up tracker for Thrasio's visibility and for AMZ All-stars to monitor progress.
Offer to process a full replacement to the customer's order immediately.
In Walmart: Selecting Order Management on the left pane will allow you to:
allow us to search for a specific order
show us all outstanding orders that need to be fulfilled
allow us to view active and past orders
Shows us if the product is in stock or not.
How does Amazon Hub Locker works?
Customers simply add an Amazon Locker to their Amazon address book and select the location as the shipping address during checkout.
There is no additional cost to use an Amazon Locker You'll see all available options for your order during checkout.
Once a package is ready for pickup, customers receive an e-mail with a unique 8 digit code that they’ll use to remove the package from the designated slot.
A key to a padlock will be provided to the customer once the purchase is complete.
Once the customer receives the UPS return label, what needs to be done next?
The customer needs to go to any UPS location with the product, and use the return label so they don't incur any shipping charges.
The customer needs to go to any UPS location with the product, show the UPS personnel the return label, then pay for the associated shipping fee.
The customer needs to go to any courier with the product, and use the return label so they don't incur any shipping charges.
True or False: Customers may also use Amazon hub lockers in returning their purchases.
TRUE
FALSE
MAYBE
True or False: When issuing FBM partial refunds: On the Refund order page, under the Amount to refund column, the returned item will automatically default to the Refund full amount.
TRUE
FALSE
MAYBE
As per normal FBM Return process: If the refund button is available and the customer asks to return the whole unit (due to dissatisfaction, ordered mistakenly, no longer needed, not as described). What do we do next?
We may process the refund without requiring the customer to return the item.
Ask your COA/BM first if this process is required and ask the % of refund can be honored.
We may process the refund without requiring the customer to return the item. Next, ask your COA/BM first if this process is required and ask the % of refund can be honored.
None of the above
Chats: Choose the most applicable answer regarding Facebook and Instagram comments.
When replying to Facebook and Instagram comments We need to make sure we are pointing the customer to our DTC site when necessary.
When replying to Facebook and Instagram comments We need to make sure we are pointing the customer to our Amazon frontstore when necessary.
Both are correct.
Both are incorrect
